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Fraudsters Aka Bharatmatrimony
May 31, 2014 12:49 AM 24351 Views
(Updated Jun 07, 2014 07:14 PM)

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I want to share my experience with you dear readers. I had signed up with Bharatmatrimony and became a paid member. From the very first day itself I started getting Notifications and messages from prospects that were not even close to my expectations (which clearly stated that no interests from divorced or widowers would be accepted. Even then I kept on getting interests from these divorcees, widowers and to add to that interests from diploma holders and only those who have done HSC. I am a post graduate degree holder).


Then just a few days ago I got a notification that an NRI ("unmarried"-not that I'm hell bent on marrying one, but just wanted to go through the profile) has expressed an interest in my profile and that he had even sent me a message. But the worst part has just started. When I tried to open the message, their website didn't open the details about the profile but instead there was another message that said that the profile had been blocked by Bharatmatrimony.


When I contacted their customer care executive he told me that he would discuss the matter with their team and let me know. The next day I got a mail simply shamelessly saying that yes they have blocked the profile from being viewed by me? Wow. Even after being a paid member I am getting this kind of service. Really HATS OFF to this entire team! The story doesn't end here.


When I tried to search the profile with the help of its ID, I saw that the profile had been deleted which earlier said that it was blocked? just to make sure that I don't get to see it. SO A WORD OF CAUTION PLEASE DO NOT COUGH UP YOUR MONEY TO GET THEIR LOW CLASS SERVICES. I wonder what sort of lunatics are running this company?


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Brand Response

Dear Sir,
We're really sorry to hear about your experience. Although this happened in 2014, we'd like to speak to you and understand the issue better to help you.
Also, it will aid us in introspection and improvements in our processes ultimately leading to customer delight.
Please send us your phone number to wecare@bharatmatrimony.com
We apologize, once again for the unpleasant experience you had.
Regards,
Team Contact Center
Bharatmatrimony.com

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By: BharatMatrimony | Aug 24, 2015  02:51 PM Comments 0

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