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3.26 

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Asian Paints Home Solution - a complete wastage of
Aug 03, 2012 10:20 AM 18736 Views

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I went for Asian paints home solution service. They were expensive, but being fooled by their marketing gimmicks and false commitments, I bought the service.


Initially I was very impressed with the lustre of new paint. However, within two months the paint started peeling out of wall and several cracks started developing. Since there was one year warranty I called them to fix it. A surveyor came and told me the warranty is on the paint, and the problem is due to workmanship and hence not covered under warranty !!!!!


This is kind of cheating. Because the contractor was employed by Asian Paints Home Solution only, and I did not understand why they should not be responsible for the workmanship?


Think twice before giving them a contract.


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Brand Response

Dear Sumanta,
Asian Paints has recently tied up with MouthShut to ensure we converse directly with our customers. Hence, we are acknowledging your post now, detailing all the interactions we had with you in the past:-
Post Date: 3rd Aug 2012.
1st conversation with you : 3rd August, 2012
Plan Of Action post the 1st conversation : To check cracks at your house was agreed upon. You indicated you will revert with suitable dates for the same.
2nd conversation : 21st Oct, 2012
Plan Of Action: You informed of convenient time to visit your house.
3rd conversation: 30th October, 2012
We visited your house on Oct 30th,2012 and checked for the cracks. Most of the walls had plaster cracks. We asked you to give us appointment to discuss the case as you do not stay in that house. You confirmed you will call back to confirm the meeting date.
4th conversation: Nov 9 ,2012
We again had a conversation with you and are awaiting your confirmation for a suitable time for appointment.
Please do get in touch with us for the same. Thank you for your patience.
Regards
Aparna
Asian Paints Ltd

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By: Asian_Paints | Nov 30, 2012  05:56 PM Comments 6

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