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3.26 

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Avoid Asian Paints Dealer in Pune
Jun 13, 2012 11:38 PM 15533 Views

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Shree Services rep from Nal Stop Kothrud office contacted me after I had inquired about Home Painting Solution services. Booked the painting contract for the entire home which I was doing for the first time we moved into our new home 4-5 years back.


Their coordinator Krishna is a very lousy guy, never used to get the shades on time for the contractor workers and contractor took way long to complete the entire painting work at home, saw some paint crease appearing in small areas of the wall, which shown to contractor and the coordinator Krishna both have started shying away to come and check what the problem is exactly and giving reason to wait for monsoon to pass and still awaiting warranty certificate after the completion of painting work.


Can't say that the entire painting work was done bad, but the dealer is not responsive to after sales follow up queries and so is the customer care, please avoid this dealer in Pune and check if you can get painting done through some other reliable contractor whom you can catch hold of later on for any issues.


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Brand Response

Hi Bhautik,
Asian Paints has recently tied up with MouthShut to ensure we converse directly with our customers. Hence, we are acknowledging your post now, detailing all the interactions we had with you in the past:-
Post Date: 13 June 2012
1st conversation with you : 15th June, 2012
Plan Of Action post the 1st meeting with you : Rework was agreed upon on 4 walls with cracks. You were to revert with convenient dates for rework.
2nd conversation happened on 26th June, 2012
Plan of action:You provided the suitable date and time for rework
3rd conversation: 14th July Asian Paints started the rework at the site.
Rework done and the complaint was closed on: 22nd July, 2012
Do get in touch with us in case you have any other concerns. Thank you for your patience.

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By: Asian_Paints | Nov 02, 2012  05:17 PM Comments 2

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