Aug 14, 2012 09:11 PM
2074 Views
I have been using beam connection for 5 years now. I was happy with the service till few months back. But when I started work from home and started using the internet for almost 10-12 hrs a day , I came to realize their actual quality. I need to raise a ticket almost every 1-2 week . The network gets disconnected frequently. There have been 4-5 instances within last 6 months when the connection was down for almost a week. This issue with connection is well known to the beam technical team. They have informed me that the box/switch installed in the next building does not work properly. I have requested them several times to replace the box/switch , but no one has bothered to do it.
On top of this unreliable connection, they have got great customer care representatives. They are extremely rude and have a fixed answer to any of you queries/complaints - "it will be resolved in next 24 hours". Even if you tell them that the issue is pending for more than 5-6 days , the reply does not changes. If you ask them to connect to their supervisor , they will either say he is busy or simply hang up. They have someone called nodal officer who is supposed to be a senior officer and is an escalation point , try sending him emails , you will get an auto reply that the issue will be resolved. The escalation process simply does not work.
Also, from my experience these people do not take action on old tickets , so keep calling them every morning /evening and keep raising a new ticket if you need your connection to work again. Its not that they do it every time, sometimes the technical guy will visit you within 24 hours, but if 24 hrs has passed you are in a situation like "aaj nakad , kal udhaar" in the sense that their 24 hours will come after week(s), and you cant do anything but just getting the same answer - "it will be resolved in 24 hrs" .
I am seriously looking for some other ISP in Hyderabad who provide similar speed at similar cost (any suggestions are welcome, I am considering YOU , but the reviews for YOU is also bad ). So, my experience about beam is good connection for having fun , but you cannot trust this for some serious business, and most important you need to have a lot of patience when your connection is down and wait for 24 hrs :)
