May 30, 2010 01:57 PM
3014 Views
I'm really frustrated with Beam Telecom the service provided by these service.
When I called them up for new internet connection immediately within 1/2 hrs the collection executive came to collect money.He promised me the next day it will be connected but for next day nothing happened.I had to call and follow up for minimum of 30-40 times.Customer Executives provide no answer when I spoke no result only false promises.Finally he told it will take 48hrs as in short of Fibre Cables....
Finally after I asked for Refund, he promised the next day it will be done. Was greatfull to him that it was done the next day.
This is not the end of my problems.
Before taking the connection I had asked them about the fare usage policy for the Plan BMax-600 They clearly stated that there was no fare usage policy applied to my plan. I confirmed it 2 times, then I asked whether the speed would be delivered accurately?.They promised 90% speed guarantee.
My connection details:
· Plan : 768kbps
· Monthly Charges : 600
. Installation Chharge : 500
. Totally paid : 1100
Now after 10 days, suddenly as message comes saying 25 GB fair usage policy, your speed is now decreased to 256kbps!!! from 768kbps dis is disgusting, then I tried calling them, I tried and tried, they cannot be reached through phone! Very bad customer service. I have complained number of times but they did not responded properly and they are saying the same thing that after crossing 25Gb Limit plan will be reduced to 256kbps and low. If they are giving 256kbps its not sufficient to me. Now the next day, I am getting 128 kbps and less! This is very irritating.
It is taking too much time to download 1mb files also so much or sometimes try again. So I am requesting that Beam telecom, Hyderabad should respond to this mail they should give us plans or they should do something better as soon as possible.
Please, please never take beam, its not worth it and I hope my injustice will be solved.
Once again, worst customer service!
Never ever take beam tele.......
They are fooling the people
Thanks.
