Sep 19, 2008 03:12 PM
3971 Views
I have the misfortune of holding a Barclay Bank (India) credit card. They did not send my August statement. Thankfully, my mobile no. is registered for SMS updates with them and I got a SMS on August 23 reminding that I owe 442 ruppes to them for card usage and the last date of payment is August 25. I immediately paid the cheque on that date itself at the SKYPACK box.
Later, I learnt from Bank by phone executive of the Bank that my statement was wrongly delivered by thier courier to an address 3 kilometers away from my home and it was received by a guard posted at that address bearing the name Ajit.
Lo and Behold! the next statement comes and I am slapped with late fine fees of 550 odd ruppees. I call the Bank to protest. I said that I would have paid my bill much in advance had they cared to send the statement to the right address. Even now, I have deposited the cheque on the date I received the SMS and that was 2 days before the last date of payment.
But, the Bank by Executive sternly rejects that logic. I must pay my bill five working days in advance or else be ready to pay penalties. I said I will return the card. No effort to retain the customer. Please go ahead, do what you like but pay penalty otherwise we will send the collection agent (read goonda).
So probably you are better off without this illustrious card. Try others. No one is as bad as Barclay India. No business ethics, no customer friendly staff or management.
Ajay Kumar
Vasant Vihar, New Delhi
