Jan 07, 2012 01:09 PM
5818 Views
(Updated Jan 07, 2012 01:19 PM)
You Pune center failed to deliver the proper customer service. Upon reaching there for lunch, we, a family of 4, were told to wait for 30 minutes by your employees.
After waiting for about 30 minutes, when I asked them, they said that we have to wait for another 5 minutes.
After another 10 minutes waiting they did not call us, I inquired. I noticed in their register that they had given table to people who came after us.
Upon asking for clarification, your employees told that the people who were given table were in a group of 2. However, there were group of 2 people sitting on a table of 4 who have just started there meals indicating that your employees lied to us.
Whatever be the case, I think it was a failure to deliver upon a committed timeline. Your employees keep giving excuses about the delay.
However, I have been to busier places in India and other eating joints deliver the table at the time they promise. Also, the staff was very rude.
Not a good place to go with your family. Think about it, the biggest reason to go out is to enjoy. Even the food quality and everything else comes second.
These kind of incidences leave a very sour experience and spoils the whole day.
