Customer Service at Bank. Review on Bank of Maharashtra

There are so many times we receive, amazing brochures regarding loans from varied banks. The brochures speak about so many nice features of the loan as well as the banks. But how many actually do maintain the same kind of service - is a million dollar question. It was just by chance that I was referred to Bank of Maharashtra for an educational loan by Hughes DirecWay. The person of Contact was the branch manager, Mr.Ramachandran himself. When I actually spoke to him, he sounded very nice and sweet. He said he would direct me to the person concerned, one Mr. Sundaresan. Now, this person had a very cold tone right on the phone. And when we reached the bank around 3.40pm, a housekeeping lady, directed us to him and this person didn't even have the basic courtesy to look at us, but told her right in front of us ''Ask them to wait'' in the most wry tone ever! After a glorious 20 minute wait, this person returns back from the Manager's room, just to go into a ''No Admission'' Room and sit on a computer. This lady(am sure she ain't that well educated) was sweet enough to come to us, direct us to chairs in front of his table and made us sit comfortably. She went to this person and reminded that we were waiting. He just plainly said '' adhaan wait panna sonnen illa!!''. Poor thing - she gave a troubled smile to us and left the scene. If the people at Clerks/Officers' cadre, who are much higher on the literary scale, carry atleast 50% of the attitude such ladies portray, probably none of the customers will ever feel unhappy about the service industry! This person after reaching his desk, which had two of us sitting like scape goats, started asking the most remote/stupid questions on earth. Amidst all this, he had enough courtesy to attend to a personal call and talk about movies!!!! And after this he again walked off to the manager's cabin. Now this was heights to us!! We called up the person who referred us to this lovely bank, and asked her to call back the manager and tell him about the course details. I am sure, had she not referred this bank, we wouldn't have known about its existence still!! And to glory, our man's tone had kind of changed when he was back from the manager's cabin. He started explaining in a better manner. And it was sad to see that this bank was not even equipped properly with the required forms. We have been asked to share, rather xerox, one form:) Trust me...People getting into the service industry should probably know how to please their customers. They should atleast know how to share a minimal smile with someone. Imagine we fall into the better part of the society. We were in a better position to demand respect from such specimens, courtesy - mobile phones:) Can you imagine what will happen to the poor, illiterate layman who happens to depend on such banks for his living!!! When we got out, happened to glance at the Manager and wholeheartedly pitied him for being in a pathetic state to handle such people!!