Complaints on P220 DTSi : Better Donate money. Review on Bajaj Pulsar 220

My friend's story,

To,

Bajaj Auto LTD.

Area Sales Manager

Level Delhi

B-60, 61

Naraina Industrial Area

Phase-II, New Delhi-110028

Subject:- Grievance against hazardous product sold to me & deficiency of Services

Sir(s),

I had purchased a motor cycle Model Pulsar 220 purchase For Rs- 74360/- vide the Receipt no:- PP221784(Bagga Link service Ltd.) Karol Bagh Dt. 23/08/2009 with Registration No.DL6S-AC-7626 and just after 5 months from the purchase of said bike its handle was surprisingly broken down while I was riding on this bike. A complaint had been made for this by E-mail dt. 27/01/2010(customtakeouter reference number(CR-18988) to Mr. S.D Kamath, Bajaj Services and customtakeouter Care copy enclosed as annexure -1

Sir to get that broken handle replaced, I had undergone lots of trouble & faced undue harassment & it’s had been really a painful & uphill task for me even though my bike was already under the warranty period copy of feedback E-mail enclosed as annexure -2

Unfortunately, just after two months there had been another similar incident which could have led to loss of my life on 27/03/2010, due to your faulty & hazardous product(bike), when I was riding the bike on the day as mentioned above, it’s handle cracked and loosened, but somehow I managed to maintain my balance over it & saved my life by slowly turning my bike to side of the road, otherwise I would have been under the tyres of the heavy traffic coming from behind subsequently the very next day i.e. 28/3/2010 when I called Mr. Garvit Goyal on his Mobile number 9871091830 around 3:00 pm he treated me very rudely and threatened me by saying that you do whatever you can, make complaint or file a case. Over the phone he used abusive language that cannot even be mentioned here. A brief of the conversation is as follows:

Q:- Garvit ji nikesh bol raha hu shahdra se yaad hoga aapko 1 mahina pehle meri bike pulsar-220 ka handle toota tha jo apne badla tha wo phir se toot gaya aaj?

A:- Garvit reply: To kya hua bike noida le aao main dekh leta hoon.

Q:- Sir aap phir se wahi kaam kar rahe ho jo pehle kia tha toote hue handle se bike kaise aayegi?

A:- Garvit reply: yeh aapka kaam hai hum to service center per hi bike dekhenge.

Q:- last time bhi aapne yahi kaha tha or main jaise taise bike noida aapke service center le bhi gaya tha per waha jaa kar aapne mujhe pareshan karke mera 2 ghante kharab karke mujhe bataya ki hamare pass to handle hi nahi hai is bike ka bike aapko chodni padegi or 15-20 din main pune se handle aayega tab change hoga.

A:- Garvit reply: tarika to ab bhi yahi hai bike apko service center hi chhodni padegi.

Q:- To sir last time pune apke head office main jab maine complaint ki thi to 3 din baad hi aapki Suman Bajaj Noida se engg. Mere ghar aa kar handle kyo badal gaya tha tab bhi aap yahi keh rahe the ki bike 20 din chhodni padegi or ab bhi aap yahi keh rahe ho to jab last time 3 din main meri bike ka handle change ho gaya tha to ab kyo ni ho raha, aur last time apne yeh bhi assurance di thi ki shayad kahi koi manufacturing defult reh gaya hoga isliye handle toot gaya per ab ki baar aisa nahi hoga.

A:- Garvit reply: handle main apne ghar to banata nai or nay eh bike maine banai or tujhe complaint karne ka jada shyock hai to ab tu complaint se hi apna handle change kara le last time to main maan gaya tha or maine tere ghar engg. Bhej kar handle change kara diya tha ab tu ghar ki to chhod service center main bhi change kara kar deekha, aur jo tussey ho sakta hai woh kar le aur jaha tak hath pair marne hai maar.

It is really surprising that one of India’s leading two–wheeler company has appointed such irresponsible sales & service managers, who are not even in a position to satisfy your customtakeouters, but also go to extreme extents of harassing & misbehaving with them, even in the era of “customtakeouter is king” customtakeouter scenario. Now when I have experienced that both your product and services are inefficient, I am not interested in keeping this product(bike) of your company with me anymore.

I request you to take back the Life Hazardous Product(Bike) from my place. In addition to this you are liable to initiate a suitable disciplinary action against Mr. Garvit Goyal for causing undue harassment and not providing appropriate service despite of my several humble requests.

Victim

XDFDG

MobileXXXXX594XX

email. XXXX@gmail.com

Copy enclosed:

1. Annexure 1

   
   




2. Annexure 2