Mar 19, 2011 03:52 PM
34888 Views
(Updated May 28, 2013 12:38 PM)
To,
BAJAJ AUTO WORKS PVT.LTD.
INDIA
Subject: Unsatisfied from the service in Siliguri Workshop for Pulsar 220.
Sir,
This is to inform you that I, Sri Rathinder Singh S/o XXXXXXXXXXXXXXXXXXX., Siliguri, owner of the vehicle bearing Registration No. WB-74/M-XXXX, which was purchased on 04-07-2008. Since the date of purchase, I have already face lots of problem i.e., self starter problem, mileage problem, full body noise problem etc.
Many times I had visited the workshop for servicing but getting servicing, the vehicle have same problem as before service. My free service has finished and now paid services are going on. In other company like Hero Honda, TVS, Suzuki and others, the services are safe and quick because I had Hero Honda and TVS earlier and I know the fact. If a bike is giving for service then what time it will take to delivery” maximum 12 hours means one full day but in your workshop at Siliguri it will take 3-4 days. I think customers are sitting on leave and when his bike will be delivery then he joins to the office. When I have got major problem in the bike and asked for the service urgently then your supervisor tells me “booking are full”, at first you have to book then we will give service. That time what I will do, wait for booking and getting service. It’s your workshop’s responsibility.
Any new customer he doesn’t know about your system and he came from Hills area to get service then what he will do. Go back to home and day after tomorrow come again for service. It’s not possible. It’s not complain, it’s my suggestion to the company as a customer to please give the customer well and quick service. It’s your fault and hampering your business day by day. In Siliguri I think there are no one trained service engineer for Bajaj Pulsar 220. The workshop’s supervisor or mechanic doesn’t have good behavior and manner that how to talk with customer and how to serve better them.
I have to get service my bike once in a month that means per month paid service because after getting delivery I have face same problem as before service. I don’t have lots of money to waste per month on my bike servicing. Your service engineer or mechanics in Siliguri Workshop are not well trained. It is not possible to get servise a bike per month. It is not clear if the bike is not good or the service people, I think service people should be able to solve issues arising from Bajaj, why they are not solving. The problems are plenty and they are NEVER SOLVED BY BAJAJ SERVICE. P220 is defective bikes or NOT please tell me
I purchased the bike for the price of Rs.92, 199/-(Rupees ninety two thousand one hundred ninety nine) only which is very big amount to me. I have been mentally depressed and suffering from mental agony looking into the poor condition of newly purchased bike. That you have rendered deficient service to me resulting which you will have to face the serious consequences.
Therefore, I am fully unsatisfied with your service and the vehicle of the company. After this problem I would not like to advice my colleagues/relatives to purchase the vehicle from the Bajaj Company.
I have every hope that you will take a prompt action and oblige on the above mentioned complaint.
The vehicle and owner’s details are as follows:
Owner’s Name: Rathinder Singh
Owner’s Address: Dashrathpally, Siliguri
Contact Details: 97XXXXXXXX
Type of Vehicle: Bajaj Pulsar 220 DTS Fi
Vehicle Engine No.: DKGBRXXXXXX
Vehicle Chasis No.: MD2DHDKZZRCXXXXXX
Registration No.: WB-74/M-XXXX
Make: Bajaj, 2008
Purchase Date: 04-07-2XXX
Selling/Servicing Dealer: Siliguri Auto Works(P) Ltd.
2nd Mile, Sevoke Road, Siliguri-734001
Ph. 2544XXX, 2548XXX, 2544XXX
Thanking you
Yours faithfully
Rathinder Singh
97XXXXXXXX
