Bajaj Allianz - S*cking service - stupid web. Review on Bajaj Allianz Health Insurance

The following chat with a BA office gives you the full story, read from the bottom, please don't use the onlline service of bajaj allianz motor insurance, I have not yet received my copy either through fax or email(both they had(false) promised:

Bajaj Allianz says: Alright sir you will receive the fax within 30 mins time.

I said: I'll be going to office in another few minutes.

I said: 044-

Bajaj Allianz says: Yes Sir

I said: Just a minute.

Bajaj Allianz says: We will fax you the copy of the policy

Bajaj Allianz says: Please provide any fax number

Bajaj Allianz says: We wont be able to comment on the same

I said: Does BA will give the compensation to me.

I said: they will charge me nearly 500rupees, half of the policy amount.

Bajaj Allianz says: We will sent the same once again from our end

I said: ok sir, but did anybody conveyed, if the traffic cop caught me on the road, then shall give all the details,

Bajaj Allianz says: So must have not received it

Bajaj Allianz says: Our server was getting upgraded

Bajaj Allianz says: Sir the system problems is from our end.

I said: do you ever take care to ensure that the policy had reach our end.

I said: Are you saying that "Yahoo" is not forwarding that mail to me.

I said: this is the same reply I got from my prev officer on 31jan.

Bajaj Allianz says: You will receive the same shorthly as the same is sent from our end

Bajaj Allianz says: Alright Sir,

I said: If you sent me the policy receipt to my mail id, then why should I bother to login and get the details.

Bajaj Allianz says: Right sir.

I said: don't keep policy for ur convenience, jsut the basic thing is to let the customer knows this.

I said: but it is not mentioned in teh mail that you had sent to us.

Bajaj Allianz says: Sir if it is not used for the 15 days then it automatically gets expired.

I said: better don't cheat people in the TV. as I had mentioned in my previous chat. I'm going to request Citibank to revert the payment that I had mad to BA towards my policy indicating that I had not received the policy from you and its useless for me.

I said: oh you do things without intimating the customer, very good service.

Bajaj Allianz says: After 15 days the same gets expired

I said: hey dude, after I paid the last year's premium you had given me the user name and password, but using that I could not login to your site

Bajaj Allianz says: To get a user id password you need to mail us on info@bajajallianz.co.in with the policy number and a request for the id and password

I said: please forward this mail chat to the respective senior management who have the authority to improvise the customer service better.

I said: The amount of importance that you give(including the temptating advertisement) for getting the policy, why don't you maintain the customer.

I said: I totally don't understand what is happening.

I said: I have a mail from "balmarineclaims@bajajallianz.co.in" giving my access details.

Bajaj Allianz says: The same is for the employes of Bajajallianz.

I said: but why do you provide such user interface. "https://bajajallianz.com/BagicNxt/security/logon.do" this is the link that asks for the user name and password.

Bajaj Allianz says: We have send to the policy soft copy on the e-mail id provided.

Bajaj Allianz says: At present we have no such facility for the user id and password,

I said: My user id is: @gmail.com. Can you initiate the call to send me the pasword for this userid.

I said: No, if I could login to your website, then I think there is a possiblility to see and print my Policy details.

I said: Sorry officer, I'm not aiming at you, my angry is against your organization.

Bajaj Allianz says: For the renewal you do not require password.

I said: Being a multi million dollar organization, don't your officer don't have the time/money to maintain this webiste.

I said: When I click the forgot password, it is again going to the login page.

Bajaj Allianz says: Requesting you to check the same after some time.

I said: Even I could login to your site with the userid and password that you had provided.

I said: but I have not received it, even I could not login to your site.

Bajaj Allianz says: Our executives have send you the soft copies of the same on the below mentioned address.

Bajaj Allianz says: Kindly note down your new policy number please OG----

I said: My last policy expired two days ago, how do you expect me to use my bike with the expired policy details.

I said: if asking sorry becomes a pattern then how should I digest that.

Bajaj Allianz says: Sorry for the inconveniance caused to you.

Bajaj Allianz says: The expiry date of your policy 31st Jan.2009.

I said: yeah I know, but on completing my payment your internet browser given me an error without showing the policy details(so that I could save it). even you had not sent the premium to my mail id.

Bajaj Allianz says: Your policy has been renewed.

I said: @yahoo.com

Bajaj Allianz says: Kindly provide us with your email id .

I said: OG---

I said: I have the chat transaction(which I believe that you don't keep track of) with me, shall I attach that? how to do that in this browser

Bajaj Allianz says: May we know the policy number please.

Bajaj Allianz says: Sorry for the inconveniance caused to you.

I said: I don't know what is the damn tracking mechanism that you use.

I said: this is the 11 th time I'm revealing my details.

I said: indded I had a online chat, they promised me that it will be sent to my email id within 1 hour(I Bajaj Allianz says: Kindly let us know if this query is with regards to Life or General insurance.

I said: I had raised lot of request to send me the receipt of my renewed policy, but its seems that no body seems to care except the payment from the customer.

Bajaj Allianz says: May I Help You Please!

Bajaj Allianz says: Good Morning

I said: hi

I said: Saravanan from Chennai( ) is here

Bajaj Allianz says: Hi! Welcome To Bajaj Allianz Live Discussion, May I Be To Your Service Please!