Oct 30, 2008 08:17 PM
2301 Views
(Updated Nov 21, 2008 06:09 PM)
I am a regular user of BSNL broadband service for the past 2 years. The broadband service is quite good and once the connection is established properly, it gives a superb speed. Regarding the data one service, many say that it is not as good as the private counterparts, it’s not true. When compared to our old government approach to customer’s service, things were really changed now. The call centre complaint booking is very prompt and 24hrs it’s available.
They record your complaint and instant complaint number is provided. But, you can’t expect any midnight cure for repairs and you must wait for the next working day to get your connection restored. Some times, if you need an urgent restoration, then without hesitation just approach the dataone Divisional Engineer’s office nearby along with your complaint number. I assure you that your job is done.
A bit of advice to all (As I learnt from my experience with BSNL)
1. Always go for an unlimited home plan if you are a moderate to full time internet surfer. The amount may be slightly high, but you will not regret in the long run.
2. Pay your bills before due date or else the broadband connection will take much time for reconnection
3. If you are not satisfied by the Divisional Engineer’s service, always Public Grievances officers were available for help. (In private network you can’t get the Top guys to speak to you)
4. Learn some basic network configuration, so that you won’t call the service guys for petty problems.
5. Have a watchful eye on your firewall system in the computer and install a good antivirus program. If you are using wired Ethernet modem then download and install updates for your Ethernet driver. This helps you maintain a good speed.
Some added Tips to improve performance of Internet Connection
Click “start” then on the “Run--cmd” click enter, here type “ping 192.168.1.1” if it shows good then again type “ping 218.248.255.146”. If you receive that destination unreachable then the problem is with your ISP. Just call them. If everything is OK, try these..
- Open local area connections, start---control panel---network connections--LAN and right click to select properties
2. double click internet protocol and select properties
Select obtain ip address and dns address automatically. Also in IE select tools—internet options---connections---Lan settings--- select automatically detect settings.
Set windows firewall to default. Also select "don’t allow exceptions". If you use any upload software then allow only that. Also in firewall advance settings allow only LAN and deselect others.
Download and Clean with c-cleaner (https:// http://www.ccleaner.com) its a free cleaning tool certified by CNET (use only the default settings and don’t go advance cleaning)
If you use your own modem (other than provided by BSNL) then to find the complete modem details switch on the modem and Click start--run--cmd--ipconfig/all
Always switch on the modem first and switch on the computer. Before switching off the computer, switch off the modem first. Later switch off the computer.
AVG antivirus is free and fast. Just try it if you find your existing antivirus slows down the computer. AVG free got the highest rating in CNET (download.com)
If you still find problem then Right click the LAC (local area connection) and click repair. It will refresh your connection.
Flush DNS: Run --- cmd -- ipconfig/flushdns. This will flush the dns cache. This is very important when you don't get a particular website such as Yahoo
If you are not concerned with privacy and expect more speed from the dns server, then go the site http://www.opendns.com. Follow the configuration instructions and start using it instantly.
Further I use Netgear ADSL2 DM111PBL The auto-sensing, Auto Uplink™ ethernet modem (https://netgear.com/Products/RoutersandGateways/Modems/DM111PBL.aspx). As I am using the hardware Realtek Ethernet RTL8139 driver, I had updated realtek RTL8139 drivers (Auto installation program & RTL8139 Diagnostics Program for Windows- downloaded from Realteksite and installed) and my connection has full speed and stability.
Overall Dataone is a government product and the privacy issue is well maintained by the BSNL Dataone. I don’t know about the private broadband providers but Dataone is definitely one step ahead in this issue. All Nationalized banks and Government offices use Dataone for their networks throughout India and it is proof for their service. So, I strongly recommend Dataone Broadband to any one who prefer speed, privacy and service.
