I am a resident of coimbatore, Tamilnadu. Few years back I wanted to have bsnl Sim so I went to their Ramnagar office, there I was told that this office is for landlines only, you have to go to Saibaba Colony. I went there all staffs were aged persons, not at all interested in consumers. There I do not find a person who can describe me plans, I also collected pamphlets but they were in tamil so I failed to understand. So I dropped the idea of having bsnl Sim.
The most ironical part is that when a customer comes to their doorsteps they do not attend properly and do road shows to make customers. That is why it's a government company.
Moreover network is also not good, my shop is at 641001, prime area of coimbatore, if someone calls reply will be not reachable or out of service area. Outgoing calls we have to come out of shop to complete conversation.
That is what all about a govt Co. Simply stay away.