Pathetic service. Review on BHW Birla Home Finance

I have taken a home loan from Birla Home finance Limited Bangalore

branch  in November 2004 and I was paying an  interest of 12.25%.  I have requested for increasing the EMI on my home  loan account from Rs 7007 to Rs 12000 on 01-September-2007, a copy of  this request was signed and acknowledged by BHW staff **Amiya Mohanty

*with a  Birla Home finance seal on it.This request was not actioned till date.

I  sent a reminder on 5-November to Amiya Mohanty and to the complaint

email address mentioned in the BHW website but did not receive any reply.

The >mail sent to complaint email address mentioned in the BHW website was

bounced back.

I made several calls to BHW office to find out the

responsible person and Girish Bhatt( Manager) agreed to look into

the  issue. On 12-November-2007, I received a reply from Girish stating

that  the issue is resolved and they will increase the EMI and will also

take Rs  10, 000 as part payment from my bank account. However this was not done

till date.

I had paid additional interest in the past 5 months.I called

Girish Bhatt on 30-December to enquire the status but he refused to

talk  to me stating he is too busy. I need help on fixing this issue .

Unfortunately Birla Home finance is not actioning the request even

after

several followups( Phone calresls and mails) . I believe they are not

increasing the EMI so that they can charge more interest. >

I have written proof on all these communications.

Consequences: If I continue to pay Rs 7007 then at the current rate

of > interest I cannot close the loan even after 100 years( it is infinite.

).

Also paid additional interest last 5 months. I made sevaral calls to

them and this resulted in lot of mental stress and time.