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MouthShut Score

18%
1.45 

Finance Plans:

Service and Support:

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101, Opp Sadanad Resaturant, Mumbai Bangalore Highway, Baner, Pune 411045, MH

Volkswagen

br> Tel: +91-20-67212121

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Poor staff and technicians
Dec 19, 2011 06:57 PM 7554 Views
(Updated Dec 19, 2011 07:00 PM)

Finance Plans:

Service and Support:

Staff Courtesy:

Timeliness:

I got my vehicle service d with BU for about 5 Years!! You would certainly ask why ? because that was the only approachable from Hinjewadi, so ease is the answer. I enjoyed the ease until I got the regular service done and lost this pleasure whenever there was a problem in the vehicle. For e.g




  1. Engine foundation problem: Reported 3 times at 3 different time of service; technician found  it some metal piece sound; later a local mechanic at Senapati bapat road (Maruti care point) found the problem and resolved




  2. AC gas leakage: BU kept my vehicle for 4 days but could not found the leakage; later I took it to Pandit Auto in the main town and got it resolved in 2 days. What else ?? BU technicians fitted the Steering Wheel wrong way !! I mean upside down the TATA logo and rewired the indicator lights swapped  left and right . For steering they asked extra money if I need to correct it, for their fault.




  3. There was a sound from the bottom because of a hit at some bar under the chassis;  3 visits and 7000 Rs I paid to change various parts including timing bearing and belt, and last day my constant Mr Pardesi says " Sir app to jab bhi aate ho kaadi hi kate ho". The day I went ant met the manager about the issue he called a mechanic who resolved the issue by bending heat bar just 15 minutes, I asked Pardesi why did you kept changing the parts when had no idea about  the issue, he started showing me broken part and asked if I wanted to use it in the vehicle. he kept laughing and I was helpless,




  4. When wheel alignment was not correctly done, I revisited the centre after a month it took 3 hours and repayment for realignment.






Anyway I have sold by vehicle now; No  BU bhandi any more.


Cheers


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