MouthShut.com Would Like to Send You Push Notifications. Notification may includes alerts, activities & updates.

OTP Verification

Enter 4-digit code
For Business
MouthShut Logo
Upload Photo
Aviva Life Insurance Image

MouthShut Score

34%
2.07 

Customer Service:

Claims Settlement:

Premium:

Range of Plans:

Staff Attitude:

×

Upload your product photo

Supported file formats : jpg, png, and jpeg

Address



Contact Number

Cancel

I feel this review is:

Fake
Genuine

To justify genuineness of your review kindly attach purchase proof
No File Selected

Aviva India and Indusind - poor service
Jan 22, 2015 02:09 PM 81833 Views

Customer Service:

Claims Settlement:

Premium:

Range of Plans:

Staff Attitude:

My Sis-in-law put her faith in a Indusind bank recommended instrument to grow her money and decided to put her annual savings of INR 2 lac in Aviva safeguard product every year effective October 2009.


Since then every year she has deposited 2 lacs on annual premium date every year in october first week. The total amount paid is INR 12 lacs.


However the fund value as on date is just 11.60 lacs. They have however deducted a total sum of approx 3.5 lacs to 4.0 lacs as fund management / policy allocation etc etc heads as their revenues. And at the moment, a surrender before end of year 8  further shall cost quite a bit of penalty on the surrender value.


Indusind bank - mulund branch was expected to recommend a growth avenue - however they instead offered advise only in their revenue interests and have given zero service to the customer with saner advise - that would have helped a lady grow her savings as was expected.


At a review meeting - Indusind and Aviva agreed that they have been deficient in service - but expressed their total inability to make good the same with any kind of reciprocal measures of any kind.


Shame on Aviva India brand!


Shame on IndusInd brand!


I write this so that no one else falls for their false promises. Please stay away.


Upload Photos


Upload photo files with .jpg, .png and .gif extensions. Image size per photo cannot exceed 10 MB


Brand Response

Dear Ajit Dembla,
We are extremely sorry for the inconvenience caused to you. Could you kindly write in to us at social@avivaindia.com with your policy details.
Our customer service team will get in touch with you immediately to help address your issue.
Regards
Team Aviva

Upload Photo

By: Aviva_Life | Jan 27, 2015 04:25 PM  (Updated Jan 27, 2015 04:26 PM) Comments 0

See full communications

Comment on this review

Read All Reviews

YOUR RATING ON

Aviva Life Insurance
1
2
3
4
5
X