Jan 14, 2012 05:55 AM
30871 Views
I booked Sharjah Rotana Hotel with them for me and my family. I got email confirmation that I'll be charged on arrival at the Hotel and that I'll be charged AED 229.50 for one night. But they charged me instantly after booking and if I had not seen my credit card transaction online, I would not have known that I have already been charged. And the worst part came when I saw the amount, they charged me 20% higher AED 275.50 for this booking.
I kept calling Asiatravel.com & Sharjah Rotana hotel from morning till night with no response or responsibility from their side, every time they said they'll get back to me to resolve this issue but I never got a call back from either side. I only heard excuses from them that the concerned reservation staff is not around now or may be there was a system error that they need to check.
Overall 3rd class customer service. Please avoid at all cost as you can.
