Dec 18, 2015 09:54 PM
21224 Views
Asianet, boasting to be the best and the largest Internet service provider has got a worse broadband service system.
I recently upgraded from 510 Kb/s(which is truly never achieved as promised) to DART980 plan(boasting to give 6 Mb/s speed). But soon I realized the the speed is still too low. I keep swirling around from one to another complaint and the customer care doesn't even know that modem needs to be changed. So after 2 weeks somebody comes for upgrading the modem and he doesn't have the modem I needed. So I end up buying costlier modem.
Problems don't stop here. My bill is not adjusted and again I've to run around to get it adjusted. Still pending.
Now almost after one month my speed drastically gets reduced. Mind you, I registered for an important online course needing high bandwidth. But I don't get it. They keep saying "Line problem" every time.
The download speed is stuck at 40 KB/s today compared to advertised 750 KB/s(5 Mb/s). I've been calling them for a week, sending mails to them, got 4 promised field visits pending from their side for a technician to visit and resolve it, nobody turns up. They close their call by putting the remark- "customer didn't respond to the phone call, given nobody called me"
Technical support asks to forward screenshot to helpdesk mail-id and no responce.
Bloody everybody keeps fooling around making me lose at my end costing my course at 1000 Rs per day.
My advice:- Don't trust at this network if you have got some important commitment.
If anyone wants to verify it let me have your e-mail ID. I'll forward you my screenshots.
I got a subscriber number CN75591, turns out to be my worst nightmare.
Don't trust this network Robotouchndly.
marc_kriss@yahoo.com
