Jul 26, 2011 12:22 PM
9643 Views
I was getting treatment done for my wife from this Hospital.
After few visits, I can make out there is wide communication gap between different departments and this really consumes lot of time and at the same time make you think is really worth. This is surprising since they claim to be NABH accredited(whatever that means)
Last week the concerned doctor prescribed few tests. One of the tests the lab required an ultrasound. But, no one told us about this. We have to come back as ultrasound can't be done without doctor's slip and doctor was not available at that point of time.
Next day we met doctor, got the slip for ultrasound. Now, they told us that a prior appointment is needed for ultrasound. Without appointment we have to wait for atleast 2 hrs and another one hour for reports. If someone would have told about this, we would have taken an appointment. But again, nobody bothered to inform.
Even then I agreed to wait for 2 hours and requested staff to give a copy of ultrasound report to blood lab once ultrasound is done.But, they bluntly refused. After this, I requested refund for the money I have deposited. Then, somehow I met Dr Ramesh Chandna(Dir Quality & Lab Services) and he assured that this will be sorted out.
He delegated this to the Customer Service Manager(Dr Poornima Rao) .But guess what, once we reached the lab and waited for our for half an hour they told me that another form is required to be filled by doctor for this test. But the question is, who is going to inform the patient and they could have easily got this simple form filled in backend instead of simply sitting on it & patient to guess about this.I have to again involve customer service manager to get things moving.
After this we got the ultrasound done and again staff refused to give a copy to blood lab although same was already agreed with Dr Poornima. Third time, I have to involve management to get things done.
In between, my wife remained hungry as one of the tests required her to be done empty stomach.
The concern is not that things went wrong, concern is that it was not resolved even with the customer service manager's involvement. There is no information listed about escalation on the website or within hospital.
