Jan 12, 2010 08:38 PM
23389 Views
Just wanted to share and complain about the atrocities of Aquatica Kolkata, West Bengal. It is one of the stupidest place running on the whims and fancies of the Management of that place.
They do not have anything called customer relationship management. The way they behave with customers is way off target.
If I can jot down, these are the points which struck and astonished me most.
1) Wave Pool was supposed to start at 11:30 am, but it started at 1:30 pm. Although I complained about it. No one took any action.
2) Water was terribly unclean and not refreshed at all.
3) Food court provided a handwritten bill. I could only assume how much is shown as income to Government.
4) Locker and Changing rooms were dirty to such an extent, almost making it unusable. Not to talk about the toilet facilities.
5) Shocking of all, Aquatica buses charged Rs.10 per head for a drop to Karunamoyee without providing us with any tickets. I asked for the tickets, but he replied back saying this bus was run by their "SIR"(the Aquatica Manager) and like a God he can charge for anything. Just to mention, the bus was branded with Aquatica.
All this suffering for Rs. 150, which is way above the facialities provided at Aquatica Kolkata.
Anticipating some action soon.
Thanks and regards,
Supratik
