Worst Purifier. Review on Aquaguard Reviva RO + UV + TDS Controller Water Purifier

I brought Aquaguard water purifier almost one year ago, now I will share my review. We had a purifier for a few years but it was old and we replaced it with a Reverse osmosis system. We were impressed by the marketing and advertising of Aquaguard, and thinking it to be a good brand opted for it. It is the most expensive product in its category. I am one miserable consumer, who trusted on this company and would never ever think or recommend it to anyone.

We browsed the number on net and were attended immediately by the Sales Personnel. He came to our house. He explained us different systems but insisted us to buy the Aquaguard, as it was the best model Aquaguard was having. We asked him for any discounts or offers. He gave us one year extended warranty assurance and gave us the same in writing on the bill. We asked for the company stamp on the bill or the extended warranty. He assured that these are the company papers and don’t need any stamps. We bought the system.

For first year our system worked perfectly. He checked the TDS of water, which was more than 200 that time, whereas normal range we asked them to have was 60-70. He convinced us that since the parts have recently been replaced we have to change the water 2-3 times and the taste would be back. We did the procedure he asked us to but it didn’t change. We called him back. He came, said that he was not having the gauge with which he could check the TDS and would be back in a day or two.

Since our machine finally was working, we patiently waited for him to revert. We tried to call him up once or twice but he didn’t attend our call. We again placed our complaint at the local service centre in mid-November, hoping that they would now revert back. But no one came. We again filed the same complaint in Feb. The same engineer came. He changed a part and charged us 480/- for the same. Since now we had no trust left on the KENT RO, we asked him to show us the TDS between 60-70. He took the reading. It was still 230. He asked us to refill and do the same. We asked him to stay and check but he refused simply saying he was not going to stand there for that much time. Since we refused to pay him, he came back next day and still the TDS was more than 200. He changed another part and charged us 3000/-. We spoke to the Service Head Mr James, and he bluntly told us that we have to pay because now the machine was not in warranty. When we quoted him that this problem was never rectified, he refused to acknowledge any complaints or pending problems at their end. When we talked about the extended warranty that was given to us.

So just after a year of throwing 12000 rupees we are on the verge of throwing this piece of junk. My experience with Aquaguard is too bad and I will not recommend you this purifier. I will give it 1 star out of 5.

Thank you.