Unprofessional Behavior. Review on Apollo Hospital - Bannerghatta - Bangalore

I have met Dr. Pradeep Kumar Rheumatologist in Apollo Bannerghatta road hospital. As per advise from him decided to admit my Mother for further examination. On Jan 25th 2017, I have been there and asked the admission cell what are the documents required for it. They said insurance id card and government ID card of mother and fill the insurance form which has areas to be filled by patient and other by doctor and hospital. I did and went to insurance cell. They gave me acknowledgment. At 11:00 am, I showed to admission cell, they said we need to wait until 4:30 pm for bed and they will inform us by phone. We waited till 4 pm. Then went and asked for bed, the admission cell and house keeping were fighting with each other bed cleaning and allocation which is supposed to be allocated to us. The person at admission cell asked me for admission form. I told when I asked morning you did not mention this. That person showed his temper and miss treated us.Then the lady in charge their came told you did not ask about admission form in the morning. How do I know you need admission form. That lady replied it is not my duty to educate you on that admission form. She then abused me and said I will see how you get the room. If such vengeance attitude by them I did not want to admit and cancelled the insurance form and came out of the hospital.

I still don't understand how the hell I should know about your forms. Also if you have internal fight that does not mean you show temper on patients. My mother is 65 years plus old and she waited in lobby for 6-7 hours. Because of this she got back ache. She has a arthritis. That lady in charge their threatens me saying I will how you get the bed. In spite paying so much and this is not the way you behave with patients.