Nov 03, 2014 03:15 PM
11069 Views
(Updated Nov 04, 2014 11:01 AM)
If there is anyone who wants to purchase a solar heater from Anu Solar Power, please note that the quality of the product is terrible. No doubt, the apparatus works for about a year, but once this period expires you will have lots of problems. There are quite a number of people who have used this brand and have regretted the money that they have spent.
The constant refrain from the company while selling the product is that they will definitely provided value added service during the five-year warranty. Unfortunately, not all of us consumers know the difference between warranty and guarantee and they use this to their advantage. Not only that, the after sales service is pathetic to say the least. Another major issue is their refusal to attend to a problem that they have created. In case of any issue with limited heating, they send technicians that cause further damage to the product. In fact, they change the boiler with a substandard second hand one leaving the consumer to face problems later.
In spite of repeated complaints to the office, they do not attend to any complaint at all. If they recognise a number - they just ignore the call. How unprofessional is this! If anyone wants to buy a solar heater, do not make the mistake of buying an Anu Solar Heater - opt for another brand. You will regret this and it is a waste of your hard-earned money.
In short
After sales service - pathetic
Product - horrid
Check out other brands and never make a mistake of buying an Anu Solar Heater at any cost. They are terrible! The Bangalore branch is simply horrid because of the bad service that they dish out to customers.