Jun 15, 2008 07:27 PM
2298 Views
Just wanted to share my experience of hospitality of the hotel Ambadi in Thekkadi, Kerala. This is just let others not get frustrated like me.
I had booked a double room on 6th MAY 2006 through Chanukya tours and travels, Bangalore; which the traveler had suggested as a good hotel and Good about the hospitality. I checked-in in the a/f noon to the hotel.
Had rest. I went in for dinner to the same hotel at around 8:15 PM in the evening and ordered some rotis followed by fried-rice.
The rotis came after 15-20 minutes along with curry. We finished our rotis and waited for fried-rice. We waited for the rotis with the presence of biting mosquitoes. Our hands got dried, and kept on requesting for our order. We were not daring enough to order any more things from him afraid of may be spending our night in the dining hall. It was almost 40-50 minutes since we ordered our food. We got frustrated with waiting, lost our appetite too and started walking towards the bill counter to pay the bill.
The manager called the supplier and asked for the bill. I waited in the counter for the bill. I got the bill. T0 my surprise, the bill included all the items like Roti, curry and fried-rice. This was added with the tax on top cost of food items. We had some argument about the bill for fried-rice also. I requested him not to include the bill for rice, but his argument was
"We have billed for whatever you ordered only. You need to wait till the food comes. We can not cancel the order" I talked to him about the time they take to prepare as I had already spent about 50 minutes waiting for the food. He only said that "These employees are with me for last two years, I have not got any complaint against them and now you need to pay"
