Sep 24, 2014 01:51 PM
11995 Views
Amazon is cheating its customers without keeping its returns policy properly. I ordered shoes recently and they were not up to my size. When I have gone for returns option, All I could see was option where I need to send the courier. When I asked the customer service about the missing return pick-up option, he said that return pick-up option is not there in my area.
He also said that I need to send the courier by myself with my own money. I got shoes worth 2000 and I need to spend another 400-500 to send a courier. They haven't mentioned anywhere in the whole website and my order that there is no return pickup in case of returns. When we are buying apparel and footwear, we always take a risk with sizes and we buy only assuming that these people will give us free pickup service. So we might not buy if they mention about no return option in the website at the time of purchase.
So they are cheating the customers without giving the required information. So I request all the customers who are trying out Amazon to be careful of this and buy only when they are damn sure that its best price and they don't need to return - which I doubt anyone can feel so assured.
