Dec 28, 2016 08:45 PM
826 Views
I joined Amazon Prime about 6 weeks ago so I could watch the Grand Tour.
At the time I bought an Amazon Fire TV Stick which is fantastic. I also like Amazon Prime Music. The choice of films is a bit limited, though, so I don't use that so much.
But above all, Amazon Prime delivery has been fantastic. I think I ordered 28 items in all leading up to Christmas, and they all arrived on or ahead of schedule.
I also like that Amazon gave me up to the end of January to return unwanted unused items ordered in the lead up to Christmas.
The pricing can be a bit volatile and in some cases nonsensical. For example a two pack of 16GB DDR4 Red Crucial Ballistix LT ram leapt from £132 to over £170 overnight. This is more than the cost of 2 single RAM packs, and the pricing for the 4 pack is more than 2 of the two pack. What?
Also, I have seen documentaries about working conditions in Amazon UK fulfillment sites and am very concerned.
I'm not pointing fingers or making accusations, but I would like to see this improve.
What I would really like to see is an Amazon Fairtrade model, where employment is transparently sustainable and secure - the living wage and a genuine career path where employees are valued as individuals. I would pay extra for that, just as I pay extra for Fairtrade products in Sainsbury's.
So to the workers who fulfilled my orders and provide such excellent service I'd like to say a big thank you and you are not To be honest just lately Amazon have been as much use as a pushbike to a fish. Two things I have ordered failed to arrive and when I called customer relations they couldn't tell me why. The first thing I ordered was showing on the status bar that it was' Out for delivery' and I should recurve it by 9pm that evening it never showed. It's still showing that it will be delivered by December 2nd and it's now the 24th. The other thing that didn't come was again showing that it was out for delivery but still didn't arrive. When I rang the next day I was told it was out of stock although as I was being told this I placed an order for the same item and guess what it didn't show out of stock in fact it was showing stock availability. I am a prime customer and if I'm promised and I have paid for next day delivery or if I'm told that an item will arrive on a given day I should either receive that item or be told it's not going to arrive. Oh and perhaps they should employ customer service representatives that know what they are talking It all started around black Friday time.I had seen a couple of items that were more or less half price, Top end electrical items that I thought would make ideal xmas presents.The items were temporarily out of stock, But I could order them, And when the new stock came available, I would be sent the items.Fair enough, So I ordered them both.In the meantime, My other Christmas presents were ordered, Including two expensive clocks.I was sent an email informing me that the clocks would be delivered on Sunday.
waited in all day, Only to check later that the parcel had been "lost" by the courier?
The first items I had ordered had come back in stock, and I was told that they would be delivered in two days, I also re ordered the clocks at the same time.Big mistake, As they lumped both orders together to be delivered on the same day!
Another wait in all day, Only for the same message to come up at 9pm to tell me the whole lot was, Yes, "LOST AGAIN by the courier!
by this time I was furious and went on their "chat" to find out what was going on, Absolutely useless!
.I was hundreds of pounds out in my bank and no goods!
I was offered a immediate refund in the form of Amazon gift or something, And I said they could push that, I wanted all my money put back on my card, To which I was then informed that it could take up to Friday 23rd dec! with no time to reorder anything for xmas.
Hell could freeze over before I would ever order from this useless org again.All I can say about their couriers is that there must be a lot of happy thieves this christmas
