I myself has been using Amazon for about 3 years here in India and I live in rajasthan's rural area but the thing is Amazon's service is still amazing here. I have not noticed any issue since I am using Amazon. Hats off to Amazon for such a wonderful work. They also deliver to the most remote areas of India with amazing services. I have ordered more than 50 items from Amazon and all they are great. Amazon has hassle free return system and quick refund they never gets a trouble to you and I appreciate that. Sometime it gets the wrong thing to you, but its acceptable as Amazon gets more than 50 lakhs order everyday and sometime they miss it, we should accept it. It can happen to anyone but the thing is that whether the company is replacing without hassle or not and Amazon without any doubt replaces the item as fast as they can. Its my personal opinion that you go for it.