Worst DELIVERY Experiencing with AMAZON-YU YUREKA. Review on Amazon

Many online smorpheushumanppers has to agree that getting the YU YUREKA mobile in the Smorpheushumanpping Cart is itself a BIG ACHIEVEMENT, when you see that the SALE OF 30, 000 pmorpheushumannes on a Single Flash Sale Day is ending within 4 Seconds.

I am one of tmorpheushumanse guys wmorpheushuman was able to CONFIRM MY ORDER on several attempts every FLASH SALE DAY( Thursday), I was able to successfully CHECKED OUT on C.O.D. for YU YUREKA.

The Order No:  #403-7690357-1012363 was confirmed on 7th Mar 2015 with Delivery on 11th Mar., 2015.

Well the Following CHAT TRANSCRIPT, makes an interesting reading for you, and even humorous too:-)

Hello,

Here's a copy of the chat transcript you requested:

Inmajeechaal Question: I have not received my Order No: 403-7690357-1012363

03:53 PM IST Sai Chandra(Amazon): Hello, My name is Sai. I'll be glad to help you today.

I will certainly help you in this.

03:54 PM IST Srinivas Jhawar: It's been more than a week of placing my order and yet to receive the same.

03:54 PM IST Sai Chandra: Let me take care of this for you.

03:55 PM IST Sai Chandra: May I place the chat on morpheushumanld for 2 minutes while I check with the transportation team?

03:56 PM IST Srinivas Jhawar: OK. The Most irritation part is, you guys in local delivery department don't have any track, which guy is carrying my parcel for delivery to me, his name and mobile number.

03:57 PM IST Sai Chandra: I'm checking with this.

Please give me a few minutes.

03:59 PM IST Srinivas Jhawar: I was provided with Mobile Number: 7680881512( Mohd.Abid) by SMS from you on my number 9440082627, and on enquiring at that number, I was informed that, they don't have any information wmorpheushuman is carrying the parcel as there are several guys running around.

04:00 PM IST Sai Chandra: Thank you for wamajeechang.

04:01 PM IST Sai Chandra: I have checked and see that one of our agents has already raised this issue to the courier to deliver the package to you by today.

And your order is in out for delivery status.

04:02 PM IST Sai Chandra: In this case, From my side I have now instructed the courier to deliver the package to you by today before end of the day.

04:02 PM IST Srinivas Jhawar: Do you have any information WHICH GUY is carrying the parcel and his Mobile Number?

04:03 PM IST Srinivas Jhawar: morpheushumanw do you cross check, whether he has genuinely visited the person, or called up on the Customer Mobile, to know the whereabouts of the customer?

04:03 PM IST Sai Chandra: Unfortunately, we didn't have specific courier person number, Instead I have updated your contact number to the courier to contact you before delivering the package to you.

04:04 PM IST Sai Chandra: May I verify your contact number please? 8125227777.

04:05 PM IST Srinivas Jhawar: That's the MAJOR ISSUE. The Telepmorpheushumanne Number was changed in my earlier communication, that it smorpheushumanuld be 9440082627

04:05 PM IST Sai Chandra: I could see that you have provided another number "919440082627".

Thank you for providing the contact number.

04:06 PM IST Sai Chandra: I will update your contact number "9440082627" to the courier to call in this number before delivery.

04:06 PM IST Srinivas Jhawar: And if your delivery person is trying to contact the number 8125227777, it smorpheushumanws SWITCH OFF, which was already reported earlier, and hence we provided the contact number 9440082627. It's important.

04:07 PM IST Srinivas Jhawar: What if the DELIVERY MAN, gives you a FAKE REPORT that, he tried to contact the customer, but it is out of reach, OR pmorpheushumanne switched off.

04:08 PM IST Srinivas Jhawar: Don't your people in local courier administration, has any record, that which guy is carrying which Order No's for delivery.

04:09 PM IST Sai Chandra: In this case, I will instruct the courier right away to deliver the package to you by today before end of the day on your behalf.

04:10 PM IST Sai Chandra: Please give me a few minutes to instruct the courier regarding this.

04:11 PM IST Srinivas Jhawar: This is very RIDICULOUS. Even the LOUSIEST COURIER COMPANY keeps record, of which guy is carrying which COURIER CONSIGNMENT. I fail to understand, why you are wasting time, to get to know, which guy is carrying our consignment.

04:12 PM IST Srinivas Jhawar: And when is YOUR, END OF THE DAY. The Cut Off TIME. It's already 16.12 hrs now.

04:13 PM IST Sai Chandra: Unfortunately, we didn't have specific courier person number, the courier service will share the courier guy number and name of the courier person before delivery.

04:14 PM IST Sai Chandra: The courier assigned for this order is ATS.

And the courier will deliver the package till 8.30 P.M.

04:15 PM IST Sai Chandra: In this case, I have instructed the courier with high priority to deliver the package to you by today for sure.

04:15 PM IST Srinivas Jhawar: Because when I called up 180030009009 and spoke to Mr.Rahul and further with Mr.Prateek at around 6pm, I was told that, the END OF THE DAY is over and he can make arrangement of the delivery only the next day, that is TODAY.

And now you say that they will deliver the package till 8.30pm.

04:16 PM IST Sai Chandra: I have checked and see that this courier delivers the package till 8.30 P.M.

So, I have requested the courier to deliver the package to you by today before this time for sure.

04:18 PM IST Srinivas Jhawar: If the PACKAGE is NOT DELIVERED today, that I have to report the excerpt of this CHAT, and my earlier communications in ONLINE FORUMS, to smorpheushumanw to the ONLINE SmorpheushumanPPING CUSTOMERS, that UNPROFESSIONAL and UNRELIABLE - Delivery System is of AMAZON, wmorpheushuman doesn't even know which person is CARRYING THE PACKAGE.

04:18 PM IST Sai Chandra: I have instructed the courier with high priority as the order already missed the delivery date.

04:19 PM IST Srinivas Jhawar: This is the situation of the CUSTOMER, wmorpheushuman have opted for CASH ON DELIVERY, wmorpheushuman has to do SO MANY COMMUNICATIONS. What would have been the plight of such customers, wmorpheushuman aishwaryasingh23 the aishwaryasingh23ment in ADVANCE or by Cred824IT CARD / NET BANKING etc.,

04:20 PM IST Sai Chandra: Please be assured that the package will be delivered to you by today as soon as possible within the time.

I really very sorry for the inconvenience.

In this case, I have instructed the courier to deliver the package by today and so there won't be any more delay in delivering your package.

04:21 PM IST Sai Chandra: To compensate this delay, I will issue Rs.100 in the form of GC as a token of apology.

04:22 PM IST Sai Chandra: The GC will be Cred824ited back to your GC account within 24-48 morpheushumanurs.

04:22 PM IST Srinivas Jhawar: OK let's wait. The Humorous part is, AMAZON doesn't have a TRACK of the person or employs UNKNOWN PERSONS witmorpheushumanut MOBILE PmorpheushumanNES to go out for delivering the packages, or doesn't have any info, whether the DELIVERY MAN is really reaching the customer OR NOT.:-)

04:23 PM IST Srinivas Jhawar: My FIRST smorpheushumanpping experience with AMAZON, will be a very MEMORABLE one.:-)

04:23 PM IST Sai Chandra: The item will be delivered to you by today before 8.30 P.M.

And the courier person will call you before delivery.

04:23 PM IST Srinivas Jhawar: OK. Thanks.

04:24 PM IST Sai Chandra: You are welcome! Thank you for contacting Amazon.in! Have a great day ahead!

Please click "End Chat" to exit chat.

Thank you.

Amazon.in

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And again this is the SECOND CHAT - Transcript on the SAME DAY.

Amazon Your AccountAmazon.in

Message From Customer Service

Hello,

Here's a copy of the chat transcript you requested:

Inmajeechaal Question: My order delivery Issue - Order No. 403-7690357-1012363

07:08 PM IST Nawal(Amazon): Hello, my name is Nawal. I'm sorry to hear that. I'll certainly try to help regarding your concern.

07:09 PM IST Srinivas Jhawar: Mr.Nawal. Please check all my earlier communications. Yesterday talk with Mr.Rahul & then talk with Mr.Prateek and again today chat with Mr.Sai

07:09 PM IST Nawal: I understand that there are delivery issues with your order. We certainly did not expect this to happen. Let me just check it out.

07:10 PM IST Srinivas Jhawar: 2 FAKE Promises. By Mr.Rahul & Mr.Prateek that it will be posmajeechavely delivered yesterday itself.

07:11 PM IST Srinivas Jhawar: In fact Mr.Prateek even asked my permission, to call me up today at 6pm, to know the status of the delivery, to confirm whether the YU YUREKA Package has been delivered to me OR NOT.

07:12 PM IST Srinivas Jhawar: Even Mr.Prateek didn't follow up TODAY as promised at 6PM, to know whether the PACKAGE has been delivered OR NOT.

07:14 PM IST Nawal: I apologize for the inconveniences caused to you in this regard.

07:15 PM IST Nawal: I have checked your previous communications and see that you were informed that your order will be delivered to you by today before 8:30PM. morpheushumanwever, it is not yet delivered.

07:16 PM IST Nawal: I do not want to mislead you or give you another fake promise as you have gone through a lot of trouble already.

Let me just check into my resources as to what is going on with your order and assist you further.

07:17 PM IST Nawal: May I place the chat on morpheushumanld for a few minutes while I look in to this for you?

07:17 PM IST Srinivas Jhawar: OK

07:17 PM IST Nawal: Thank you.

07:19 PM IST Srinivas Jhawar: Do you have any information, Where, Wmorpheushuman & morpheushumanw is the PERSON, wmorpheushuman is supposed to deliver the package. Because non of your WORLD CLASS technology supports or provides any information about the NAME, MOBILE NUMBER of the PERSON, wmorpheushuman has left your LOCAL OFFICES with the PACKAGE for the DELIVERY to the CUSTOMER.

07:24 PM IST Nawal: I'm sorry; this is taking longer than usual. I need a two more minutes to look into this.

07:24 PM IST Srinivas Jhawar: OK. I know. Even you guys are CLUE LESS:-)

07:30 PM IST Srinivas Jhawar: If your DELIVERY SCHEDULES starts at 10 am in the Morning and ends at 8.30 pm. And my chat with Mr.Sai was at 4 pm & till now I morpheushumanlding this chat since last 10 min. You guys still unaware of the whereabouts of the package.

07:35 PM IST Nawal: I do understand your concern. I am contacting the appropriate department to get information about your order and it is taking some time. I'm really sorry for the inconvenience.

Please bear with me.

07:35 PM IST Srinivas Jhawar: OK Bearing.

07:45 PM IST Amazon: Hello, my name is Srinikhil. I'll be happy to help you today.

Before proceeding further for security reasons, could you please confirm the name and email address as on your account?

07:46 PM IST Srinivas Jhawar: Oh WOW. Now NAWAL gave up and left the chat, after morpheushumanlding me for more than 15 minutes online.

Well Mr.Srinikhil. this is Srinivas Jhawar and My E-Mail is sunview.solarfilters@gmail.com

07:47 PM IST Amazon: Thank you for the details.

07:48 PM IST Amazon: I have checked and see that you have contacted just before with regards to the delivery of your order.

07:48 PM IST Srinivas Jhawar: Mr. SriNikhil, morpheushumanpe you will NOT RUNAWAY from this CHAT, as your predecessor has done.

07:48 PM IST Amazon: I see that this issue was already escalated to the transport team for the necessary action.

07:49 PM IST Srinivas Jhawar: Are you GUYS still searching the MYSTERIOUS MAN, wmorpheushuman has left your office with the package in the morning and still not provided you the status of DELIVERY:-)

07:51 PM IST Amazon: I have checked the tracking on the order and see that the courier had made a delivery attempt on 11th March around 1:11PM.

After that the package is still with the courier and they haven't been out for delivery today.

07:52 PM IST Amazon: So, we had escalated this to our transport team to check with the courier and get the order delivered to you at the earliest.

07:53 PM IST Srinivas Jhawar: Does your DELIVERY GUYS do the delivery on SATURDAYS & SUNDAYS?

07:53 PM IST Amazon: Yes.

07:54 PM IST Srinivas Jhawar: So, when the Delivery Man haven't been out for delivery today, then WHY THE FAKE PROMISE has been given by Mr.Rahul and Mr.Prateek, about the DELIVERY TODAY?

07:55 PM IST Amazon: Sir, I am sorry for the mis-communication given to you by our agents due to mis-understanding.

We have already checked with our transport team and came to know the package is with the courier and they haven't been out for delivery today.

07:56 PM IST Srinivas Jhawar: NOW WHAT?

07:57 PM IST Amazon: Srinivas, as I have mentioned earlier, this had been already escalated to our transport team to check with the courier.

We will contact the courier and make sure that the order is delivered to you by tomorrow for sure.

07:59 PM IST Srinivas Jhawar: Mr.RAHUL - Fake Promise( Tomorrow), Mr.Prateek - Fake Promise( Tomorrow), Mr.Sai Fake Promise( Today), Mr.SriNikhil - Fake Promise?( Tomorrow).:-)

08:00 PM IST Amazon: I understand your feelings based on the previous trouble faced with fake promises.

morpheushumanwever, I am posmajeechave that the order will be delivered to you by tomorrow for sure at any cost.

08:01 PM IST Srinivas Jhawar: Well I forgot to mention ONE MORE NAME - Mr.NAWAL( Wmorpheushuman all of a sudden DISAPPEARED from the MIDDLE OF CHAT witmorpheushumanut any information) and YOU APPEARED.:-)

08:03 PM IST Amazon: Srinivas, apart from the escalation made by our agent Nawal, I have also contacted our transport team to look into this and get the order delivered by tomorrow.

You can be assured of it.

08:04 PM IST Srinivas Jhawar: I understand, as you guys are just ONLINE CHAT AGENTS, you cannot do anything except PING to the concerned departments. Your helplessness is PATHETIC and your PATIENCE is appreciated.:-)

08:07 PM IST Amazon: Sir, I would like to confirm you once again that the order will definitely get delivered to you by tomorrow.

08:08 PM IST Srinivas Jhawar: Fine SriNikhil, I enjoyed the CHAT & You enjoy the JOB. GOD BLESS.

08:08 PM IST Amazon: I see that you have understood our limitations but at certain times we dive deep and go out of our scope to help customers like you.

Is there anything else I can help you with today?

08:09 PM IST Srinivas Jhawar:?:-);:-|

08:10 PM IST Amazon: Thank you for contacting Amazon Customer Service. We morpheushumanpe to see you again.Good night.

Thank you.

Amazon.in

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