BIG Fraud by Amazon!. Review on Amazon

CAVEAT EMPTOR! Buyer BEWARE of AMAZON!(read below why.)

I had purchased a Rs. 5000 gift card from Amazon under the 10% HDFC Credit Card cashback promotion which was being run a few months back(in october). The last date to issue the cashback was 15th of December 2014. I DID NOT receive the cashback.

So I started by first calling the Amazon customer care. They were able to give merely EMPTY assurances about the cashback and kept on extending the last date by 5-10 days several times. In total I have had verbal communication with them for atleast 4-5 times. One of their customer representatives even told me that IT IS NOT FOR AMAZON TO PURSUE THE CASHBACK AS THE SAME IS TO BE ISSUED BY THE CONCERNED BANK AND SO I WAS TOLD TO PURSUE MY CASE WITH HDFC!

I was SHOCKED to hear this. I firmly told the representative that by purchasing the gift card, I have entered into a contract and transacted with Amazon.in and NOT HDFC and therefore it is Amazon's bounden duty to purse the case of cashback with HDFC.

Still NOTHING happened. So I contacted them through emails. I have had written communication with Amazon atleast 3-4 times and AGAIN they are extending the date of issuing a cashback by 5-10 days.

For proof I am reproducing their mail below:-

Amazon Your Account    Amazon.in

Message From Customer Service

Hello,

In line to our conversation with regards to HDFC cash back, referring to the order number#403-2142601-8989943

I apologize for the inconvenience  caused with this regards.

The process has started and the latest date to wait for cash back  given by HDFC bank is 10th Jan.So, I request you to wait till 10th Jan.

I appreciate your patience and understanding in this regards.

I hope this helps. We look forward to seeing you again soon.

Warmest regards,

Akshay

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Another mail which I have received yesterday is as below:-

Hello,

I'm Swaroop from the Amazon Escalation Team.

I'm sorry for the inconvenience due to the cash back issues with your order.

I understand how frustrating it would be for you to go through this delay, but please be informed that these issues crop up very infrequently.

I know that we may have informed you last time that the Cash Back will be posted by 10th January 2015. Unfortunately some of the refunds are still pending by the Bank.

Further, they've mentioned that by 15th January 2014, all the Cash Backs will be posted by them.

I understand that you have been contacting us multiple times regarding the delayed cash back and it is a known issue which is been worked upon with high priority.

Please wait till 15th January 2014 till the end of the day and I'm positive that the cash back will be reflected and please check your bank statement for the same.

Please treat this as an isolated case and give us a chance to resolve the issue.

I hope it helps. We look forward to see you again soon.

Did I solve your problem?

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*Amazon has shown the poorest of effort in guaranteeing customer satisfaction. More so they have gone a step ahead and commited a Fraud and case of IPC 420 is clearly made out.

I am waiting for a few more days and then i'll send them a legal notice for cheating, fraud, loss of interest, for mental harassment, agony.

I am sharing this so that all of you be aware and careful about these cashback offers being run by Amazon.

Regards.*