Customer harrasment at its best. Review on Amazon

Friends please think several times before you buy anything online. The deals and discounts offered appear very lucrative at the face of it but just in case there is a need for replacement or refund, your trouble starts. I had claimed a refund from Amazon amounting to few thousands. The cheque was dispatched through Blue Dart which never got delivered in 2 weeks time. on calling Amazon customer support I was told to directly check with BlueDart and was told Amazon cannot do anything in this regard. Several attempts to reach BlueDart when failed, I requested Amazon to follow up with their delivery partners.Every time a new assurance, parroted replies were given but no concrete results.Till date no action has been taken against Blue Dart nor has anybody approached me from Amazon/Blue Dart checking if my grievance has been addressed.

I shall now be taking this matter to Consumer forum but wanted to share my painful experience with Amazon online shopping to spare others from the horror.