As humans we are hard-wired to give in to this sort of enticement where if you continuously get things for free, then you're more likely to be biased positively than biased negatively. As a Prime member, the prompt delivery is generally nice. but it's not so nice when an item is promised on a specific day and it doesn't appear that day. and then when I call they tell me it's two days away. but someone still needs to be at the residence address to sign for the item. Let me be clear, I don't care as much as to when it's coming rather what I care about is that I need to KNOW when it's coming and if Amazon can't do that reliably, it's bordering on worthless. Amazon's employees get paid for their time, if they can't do what they promise, they need to pay me for mine. ( I suspect part of the problem is their partial or full use of the nearly worthless USPS to either handle the whole delivery or the final mile [sometimes for FEDEX, etc.] The USPS simply can't meet its own service standards and Amazon is foolish to use them for anything whatsoever.) I'd like to add that their call center appears to be in India - the people are nice but can't speak English all that well and it's been pretty much a waste of time to talk to them. Today ( what was written above was written yesterday) the on-line resource now tells me that the item will not appear until three days after it was promised. Oh, and as compensation for my trouble they offered to extend my Prime membership for one month. Ridiculous service, ridiculous non-remedies, ridiculous compensation for my trouble. Beware of Amazon's promises.
Good luck!
