Sep 09, 2019 01:14 PM
267 Views
What I can say., this is most annoying frustrating experience I had buying on Amazon. I am not a happy man not all!
First time I was told to send shipping receipt to cs-reply@amazon.in which I did on 14/08/2019 so the refund will be processed in 2 to 3 days
Second time on 17/08/2019 I contacted when package got delivered I was again tricked with lie that I will get refund 5 days from delivered date which was 23rd August 201,
Which in fact didn’t happened so I contacted back third time and associate said she will issue a refund right away of order cost and your return shipping charge which later she claimed successfully issued on 28 august 2019 on her email confirmation., which turned out to be nothing but again a trick lie as refund didn’t happen as claimed will be Cred824ited to bank account by 3 September 2019.
Then I contacted back 8/09/2019 and was put through numerous associates with nothing but lies after lies when I demanded bank transaction reference number id. Which I was positive was never initiated at first place.
Finally when I refused to give up., lead associate admitted that transaction was never initiated., as seller has not initiated the refund.
So demanded an apology email with all measures which would be taken on this wrong habit of lying and false nhassurances which has been practiced among the Amazon buyer contact associates., so that other buyers doesn’t suffer or go through this annoying agonizing frustrating trauma with Amazon CS as me.
Post email there was refund request send to seller by I associate ., but then I said that I received a confirmation email stating as below
On 02-09-2019 15:31, amazon.in wrote:
Amazon
Hello,
The seller has initiated the refund for your order 405-4682270-5945931
The seller authorized the request on 13/8/19.
Did the seller resolve your issue? Yes no
(We’ll share this feedback with the seller to help them improve their service in the future)
I again confirm lead associate if this is another lie.! He said its error on system front.; further confirming will get response from seller in 2 days processing refund
And now today 09/09/2019 what I receive is another automated email from seller on return shipping
What made them all to lie., is this some kind of big scam of looting stealing buyer money along with seller. in case buyer somehow ignore refund emails and bank statements. this can be some serious unclaimed tricked money!
Hope JEFF BEZOS can see how each passing day his so called customers centric company along with sellers are into wrong practices of lying and giving false nhassurances fooling its buyers!
