Jun 30, 2016 08:45 AM
2166 Views
I bought an item from a seller at Amazon and received it damaged. I contacted the seller with pictures and he agreed to refund and asked me to return the item using the CHEAPEST Royal Mail Service. Since he said he would cover the cost of return, I followed his instructions.
A month later, he is claiming that he didn't receive the item and so he is not accepting to refund! So on top of the inconvenience caused to me, I paid an additional 12 pound to return the item!
After many similar answers from the seller, I contacted Amazon who within hours answered me saying that "the seller is saying that he didn't receive the item and so he can't pay the refund. We consider the claim closed!" I already had this answer! Aren't they supposed to do more? It was the seller choice to use the cheapest service that doesn't come with recorded delivery, and since the item was damaged and they agreed on that fact, it should be their responsibility to retrieve it if needed!
Why should I trust the seller more than Royal Mail esp that Royal Mail was their choice?! And more importantly, where is Amazon in all that? All I received was polite empty answers dealing with nothing! Shouldn't they have challenged the seller? The item was damaged, shouldn't they have taken that into consideration? And what about all these prototype answers? Can't they write personal ones when they are dealing with an issue? Are we working with robots at Amazon?! The bigger it becomes the worse the service is at Amazon!
