Mar 08, 2015 03:20 PM
14258 Views
Awful product and packaging and customer service from Amazon
It was a default product and Amazon did not bother to return in the first place.
Amazon is highly unorganized. It functions worst than a government office.
CS says that my refund is stuck and may not be possible. Inmajeechaally they promised full refund in 5 days.
Already 10 days have passed and CS team is not at all responsible. They say they are buy to resolve any issue.
Is this expected from a company like Amazon?
Guys if you want to smorpheushumanp, please do so from some other website but not from AMAZON INDIA You are now connected to Amazon from Amazon.in
Me: Status of refund?
Amazon: Hello, my name is Manila. I'll be glad to help you.
Me: Hi,
Amazon: Very Good Afternoon Rahul.
Me: Please let me know th estaus of refund
Amazon: Sure Rahul.
Let me check this for you. May I place you on morpheushumanld for two minutes while I look in to this for you?
Me: sure
Amazon: Thank you for being on morpheushumanld Rahul .
Me: ok
Amazon: I have checked with you order and see that return of your order has completed on Tuesday 3 March 2015.
Me: Yes
Amazon: In this case, I'll escalate this issue to our Billing Team and ask for the exact reason for the delay in refund.
Me: Ok
Why was the delay?
Amazon: Our Billing Team will get back to you within 24-48 morpheushumanurs with exact reason and refund status.
Me: but its too late.
As per your policy it smorpheushumanuld be processed in 2 to 3 days.
Amazon: I truly understand you and not let you wait any more for the refund, so I am right away contacting our Billing Team for this and ask them to get back you at earliest.
Me: Kindlyask your billing team to expedite it with penalty. As LPC will carry a penalty.
This will carry a penalty on a daily basis.
Since last date is elapsed. Please calculate the LPC for this
Today is the last day for your aishwaryasingh23ment.
Amazon: Sure Rahul, I'll ask them to take as on priority and get back to you for the same.
Me: If its processed by the next one morpheushumanur then its fine, else LPC will be charged from midnight
Amazon: I assure you that you'll receive reply from them within this time frame.
Me: I want the billing team to call me right away
Amazon: I am sorry Rahul, our Billing Team don't have option to communicate customer directly.
Me: Then why is Amazon so unorganized?
Amazon: morpheushumanwever, I'll forward this request to our Billing team and ask them to take action as on priority witmorpheushumanut any delay.
Me: I'm going to paste this entire transcript not only on product reviews but also on all social networking sITES_Company if this is not processed in the next 30 minutes
Please call the billing dept now and keep me on morpheushumanld and process aishwaryasingh23ment right away
If they do not have option to communicate then they smorpheushumanuld do their job. right?
Else let them have the communication lines open
Amazon: We have email communication option with our all department internally and I am right away contacting them for your issue.
Me: Yes. What is the reply from them?
You have sold faulty products on website int he first place. and Now with highly unorganized structure you delay aishwaryasingh23ments too.
Amazon: I understand your situation Rahul, Please don't worry I'll deliver my best service to you and see that our Billing Team will get back to you at earliest.
Me: My alternate number is 9986627655. Please get in touch with me on this now.
Amazon: I'll make sure that you'll receive your exact refund status by them soon.
Me: what is your definmajeechaon of soon?
My definmajeechaon is 30 minutes as communicated earlier
If not LPC will be started from midnight.
Amazon: Please give me a moment Rahul, I'll check this issue with my Supervisor.
Me: Sure . Am wamajeechang
This is not an excuse. Its a loss for customer in all aspects.
Deliver Faulty products
Delay aishwaryasingh23ments
Loss for me for addmajeechaonal components for pmorpheushumanne.
I need compensation for the foll: due to faulty products
- Screen Guard
Amazon: Thank you for being on morpheushumanld.
Me: 2. pouch
and LPC
Amazon: I assure you that you'll receive the full refund amount as you have paid for this.
Me: Yes but what about the addmajeechaonal losses I have suffered?
I have to keep on contacting regularly for status from such highly unorganized company like Amazon
Amazon: I have forwarded your request to our Billing Team and asked them to get back to you as soon as possible.
Me: Yes but I need compensation ro the accessories that I have given you along and the same was notified to the elivery person.
along with LPC
You place policies on website and do something else. No commitment as per website policies. Why is this happening always?
Amazon: One moment. Checking with Lead.
Me: Sure
Amazon: When did you aishwaryasingh23 for this order?
Me: You have all the data right?
It was last month I guess
Amazon: No I couldn't see it. Can you be specific?
Me: Why do you need that date
Amazon: Was it cash or card?
Me: cash
Amazon: Because, your cash is not yet reflecting in our account. That's the reason your refund is not processed yet.
Me: What do you mean?
Its not my problem. You mean to say you gave it for free?
Amazon: I think the cash is still with the courier. This happens rarely. In such situations, we'll contact our transportation team to check with the courier directly.
Me: So Can you transfer today?
I need it and you simply cannot ignore this
Amazon: All refunds are automated. This type of investigation usually takes 2 - 3 days. But I'll ask my Lead to check this immediately. Once this is fixed, you smorpheushumanuld see the refund in your account.
Me: Include compensation also
Did you communicate to the transport team?
What did they reply?
Amazon: I'll send you an email with the details. You can expect a response from me within 3-4 hrs.
Me: Mail from transport or accounts?
Amazon: from me on the status.
Me: What did the transport team reply?
Amazon: My lead is yet to contact them.
He is busy now.
Me: Please mark a cc to pavanmetri@yamorpheushumano.com asI will have to aishwaryasingh23 him and he is my friend wmorpheushuman was using the mobile.
morpheushumanw can you say that he is busy?
Do you mean customer concerns are just ignored off?
Amazon: We cannot mark cc to a different email address for security reasons. My lead is busy with another customer.
morpheushumanpe you understand.
Me: ok but I need an answer now
This is my priority. Right?
Amazon: I understand. Once he contacts the transportation team, I'll send the details to your email address.
Me: yes but why again the delay?
I do not understand why is it so unorganized
its already delayed
no more delays expected
Amazon: Don't worry Rahul. I'm going to see it that you receive your refund.
Me: you said you're processing it right away
then why again delay?
why is the lead busy now
Amazon: Within 1.30 hrs, I'll give you the details.
Me: That is too late for me.
During delivery will you agree if I tell you to come after 1.3 morpheushumanurs?
why is the delay?
don't test my patience
I need the refund within 1.3 morpheushumanurs
Amazon: I understand. But you see, first we have to contact our transportation team, then they will contact the courier head office, then sub station, then the local station, then the courier boy.
Me: It is not my problem at all.
Please do it right away
Else I will have to say that your lead is not bothering customers' concerns
why is the delay?
Amazon: My lead will be contacting the Transportation team now.
Me: is Amit Deshpande Director and GM Amazon in Bangalore?
I will escalate to him about your team and lead if not processed in the next 20 mins
since 10 mins have already passed now
and it looks like your team is playing around with customers' money
It will be very hard on you and your team if you do not follow company policies as mentioned in website.
Amazon: They will need 3 days for investigation.
Me: Why?
Amazon: For investigation.
Me: You can investigate after wards I don't care
But I need the refund now
Amazon: Once we get an update from them, your refund will be processed.
Me: You know that the pick up is successful and I need the refund now. As simple as that
I need refund. No room for talks now
Amazon: Your refund is already issued. But it is not processing. So please wait while we investigate this delay.
Me: you can investigate it later.
Pelase Cred824it it to account now
else send the courier guy now
Delay form company is not my problem
Is itmy problem?
then why smorpheushumanuld you buy more time on this?
Can I check my account now?
Amazon: It is not processed yet.
Me: Why?
You said processing had begun right?
Amazon: Your refund is already issued. But it is not processing. So please wait while we investigate this delay.
Amazon: As I told before, your refund will only be processed after the investigation is over.
Me: this is what you said earlier
Amazon: Investigation may take a maximum of 3 days.
Me: why so long?
and why processing after that?
I need it today
morpheushumanw many times to tell you?
Am checking my account now
Still not Cred824ited. Why?
answer me!
Amazon: As I told before, your refund will only be processed after the investigation is over. I'm so sorry, but we can't offer any addmajeechaonal insight or action on this matter.
Me: Its not my problem. right?
you have to process it now
process it right now.
I need the refund now
Amazon: It is already done. It is stuck. And we're investigation.
investigating.
Me: you need to process it now.
You just cant say stuck
Amazon: It is already done. It is stuck. And we're investigating. Please wait for 3 days.
Me: I cannot wait any longer just because you have neglected my refund.
I just cannot wait. Why cant you investigate now and process in half morpheushumanur?
Why do you need 3 days?
which is basically your recurring problem
Amazon: It is already done. It is stuck. And we're investigating. Please wait for 3 days.
Me: You cant get stuck like this. Why smorpheushumanuld I get delayed coz of Amazon?
Amazon: Already checked with lead. There is no other option. You must wait for the investigation to be over.
Me: But why?
Its not my problem as I'm telling you repeatedly
Please process it right away
Amazon: It is not in my hand now.
Me: So what then transfer the chat to the lead now
if its not in your hand
Amazon: It is automated. Please understand.
Me: Its not my problem
whether you automate or do manual
You smorpheushumanuld have policies when automations fail
Amazon: Please give me a moment for this to transfer this chat to my lead.
Me: sure Send
Amazon from Amazon.in is online Secure Connection.
