Nov 06, 2015 10:44 AM
10698 Views
I PURCHASED TWO WHOLE HOUSE WATER FILTERS FROM AMAZON ON LINE. THE TOTAL COST CAME TO 4998, WHICH HAS BEEN PAID.
AFTER OPENING THE PARCEL, I FOUND OUT THAT THE FILTRES WERE NOT THE ONE WHICH I HAD ORDERED FOR. EVIDENCE IS THERE.
AMAZON DOES NOT HAVE ANY FACILITY TO TAKE BACK THE PARCEL. THEY MADE ME GO TO THE POST OFFICE. I SPENT AROUND 2 HOURS TO HAVE THE ITEM PACKED, WHICH WEIGHS AROUND 10 KG. I WAS TOLD TO USE SPEED POST.
I SPENT 1100 TO SEND IT BACK.
NOW I HAVE RECEIVED A COMMUNICATION STATING THAT THEY WILL ARRANGE TO SEND A CHEQUE TO ME FOR 4998/ WITHIN TEN WORKING DAYS.
PLEASE DO NOT BE MISGUIDED BY AMAZON. IT IS ANOTHER SUB STANDARD ON LINE ORGANIZATION.
