I have very bad experience after selecting the multiple items for purchasing from amazon.in. There is no transparency of charges charged by seller or amazon when it comes to multiple items purchase. They will directly put the charges.
I have full details of chat with their customer care person he agreed that there is no transparency. He is keep on telling it is charged by seller. If it is charged by seller then amazon billing should show how much they are charging for each items. Instead of that for 5 items they are directly showing Rs. 305 as delivery charges.
Amazon.in false assurance about delivery time. any time they will change the date of delivery from next day to 5 or 6 days. that too for prime members.
hi guys, be careful while purchasing anything from amazon.in.
Please have a look on chat text which is from me and amazon support guy.
Chat
Sound
You are now connected to Rajeev from Amazon.in
Rajeev: Hello, my name is Rajeev. I'll certainly try to help regarding your concern.
Me: hi
this is mohammed mohiyuddin khan
Rajeev: Hey there, how may I help you?
Me: I have placed two orders, in that one order is supposed to be delivered day before yesturday, but not yet delivered and its delivery date is now changed to 5 or 6
and another one is supposed to come today but showing not yet couriered
what is happening in amazon, why it is so confused.
Rajeev: Let me check with the details. please allow me a moment.
Me: Order # 404-4545959-6435545 and Order # 405-1634893-2544335
Rajeev: For some reason both the packages had not yet left the fulfillment center.
My apologies for the experience you had.
Me: then how I have to believe amazon hence forth for proper delivery
Rajeev: Please cancel the orders and place a fresh order for the same.
Me: till now I never faced any problem, but this two items making me to change of mind about the amazon
but for one order I have already paid
and to get that amount back will be 8 days
and the offer for that phone will not be there now
Rajeev: I am sure there is some genuine reason, Please accept my sincere apologies.
Me: the phone which I have purchased is showing currently unavailable
if I cancel I can't place once again that
now tell me
Rajeev: Let me check with my leadership team.
Me: and for this: Electrobot EB-MB-TESTER PCI 4 Digit PC Motherboard Diagnostic Card
in your web site it is showing for prime member can be delivered within a day
if I cancel and reorder this then again what garantee that they won't change the date of delivery once again. now it is 5 or 6.
if I reorder today then it will become 10 or 11
Rajeev: My apologies, I have checked with my leadership team, they requested for a time of 5 days to get this issue sorted out.
Me: is it only for me or others also
Rajeev: In case the issue is not resolved in the requested timeline, the orders might get cancelled and refund will be issued.
We haven't received such query till now from others.
Me: then you mean I will get these both items only after 8th of Jan
then this has happend to me only
why is it so.
Rajeev: We are unsure as of now, hence the reason an escalation is being done. In case we fail to resolve the issue in these 5 days, the orders will get cancelled and a refund will be initiated.
Me: but the through offer what I got this phone will not come back
its an mistake from your side and I have to face the problem
Rajeev: Unfortunately Yes, I am so sorry in this. Such issues does arise every now and then. I wish I could help you with price match, however, we don't carry such authorities.
Me: even your support also not good, they won't tell the proper problem.
this is the 2nd time I am facing this kind of problem from amazon.in
Rajeev: Frankly to speak, even I find it strange.
Please be assured, we will definitely make sure it doesn't repeat with your future orders.
Me: if you people don't have the solution then who has the solution
nor you people tell the what is exact problem happend. nor you people tell anything. you people just say sorry.
if I wont pay to any of your product after delivery etc will except it. no you will give complaint against me in police station etc
Rajeev: I am sorry for taking you through such hassle. I wish I have the authority to get this issue resolved here and now. Hence the reason I have escalated it.
We will definitely find out the reason behind and get it sorted as earliest as possible.
Me: what is the excalation number:
sr number
Rajeev: Your order ID is the escalation number.
Me: I won't believe it
after few hours again I come to chat or call the customer care they will say when what escalation etc
Rajeev: Not at all, I will make sure to make every escalation with respect to this order ID is recorded.
Me: then tell me when this phone will be deliver to me
Rajeev: In case the escalation is successful, the issue should be resolved in next 5 days. In case we fail to resolve the issue in the promised time, we will help you with refund on the orders.
Me: I don't want the refund, I need the phone to be delivered tomorrow
they are supposed to be deliver today.
if I get at least tomorrow also no problem.
Rajeev: My sincere apologies, I cannot promise a delivery by tomorrow. It would be a false assurance from me.
Me: but your web site is already doing that
while booking it shows delivery tomorrow. and after booking it changes the date of delivery to 2 to 5 days. is it not the false assurance
Rajeev: I will make sure to take this feedback and forward it to our leadership team.
Me: please do that
your web site is doing false assurance to the purchasers
Rajeev: Consider it done.
May I know if there is anything else I may help you with?
Rajeev is typing.
Send
Rajeev from Amazon.in is typing Secure Connection.
if you are from prime member then if you order it has to be delivered to you next day what is shows in web site. once you successfully order, then the date of delivery will get change to after 4 days of 5 days. and status will show not yet couriered.
