Sep 10, 2014 09:07 AM
74957 Views
Their dispute and claim center is biased, never trust Chinese. I ordered phone cases and supplier wrote wrong address and USPS reported the status "Undeliverable to the address" the shipment lost in the limbo, my money is kept for 40 days now, and this is what Alibaba Claim Center told me.
"The current status of your claim is: “Awaiting the other party's response". Please kindly understand that we need time to collect evidence and/or proposals from your Seller for a better understanding of the situation.
Since seller wrote the wrong address, and the parcel was sent to a wrong place, we will ask seller to contact with shipping company to change the address and deliver again. Please be patient. If you have received the goods in good condition, please cancel this claim and confirm order received.
I will keep the complaint case open for 20 days, please cancel the dispute if you receive the goods.Thank you for your cooperation!"
Respectfully,
Barbara
Trade Dispute Mediation Department
