Aug 11, 2008 09:24 PM
2279 Views
I live in PCMC area in Pune and I want to inform the users about the I had airtel for about 8 months but after suffering constant dropped calls, poor voice quality, I decided to close my postpaid account. Accordingly I called up customer care center and raised a rrequest to close the account in the month of May. They connected me to the retention guys and after a brief discussion he agreed to close it. 2 days after the call, my card was deactivated and I thought the chapter was closed
Just a few days back I happened to check my emails (not used often) and found that there were bills with arrears lying from airtel. I called up airtel 121 customer care and they said that the service has been deactivated, but my account was still active hence I was supposed to pay the rentals (makes sense?).
They then asked me for the ticket number with which I had raised a request to close the account. According to them, they do not have any such records. Yeah, I went through multitude of emotions, but keeping that out, I asked them to explain how they can charge a deactivated card and they had no answer. Only told me to go to the main office in Pune to resolve the issue.
I then asked them to close the account and their reply? They cannot raise a request to close the account on a deactivated number. I have to activate the number, for that I've got to pay the pending dues and then they can raise a request to close it...makes sense? Did not to me...
So long story short, I now have to go to the main office in Pune city and close the issue personally. Request all users to be careful and get all the ticket numbers noted down (and save them for months together) and follow up till closure, else you might end up like me...
