Are you sure?
You are using right kind of service….
Oooopppsss! Beware….
Here are some facts which I want to share:
I purchased Airtel Prepaid Number on 1st August, 2010 Sunday from nearby
Retailer and am allowed to access Airtel Number from Monday onwards.
I got a call for verification of my number on 20th August 2010, but due to some
reason my mobile was switched off and from that day my outgoing calls has been
debarred. As informed by Service Executive from Airtel Relation Centre, F.C.
Road, Pune.
During 3rd week of August I was unable to access outgoing calls when I switched
on my hand phone.
I queried immediately about the problem to customer care executive following
the number 80000. There I have been informed that my name and address doesn’t
match. I asked to provide information of registered name and address, customer
care executive requested me not to provide information, and it is as per co.’s
policy.
Then I approached to Retailer, he informed me that there is no return of my
submitted documents. He also advised to take the help of Airtel Customer Care
Centre.
I again call back on 80000, asked customer care executive to have conversation
with Retailer. Retailer informed me that nothing to be happened, contact Airtel
Service Centre for convenience and also assured me that if he receives return
Airtel form, he will inform me as soon as possible.
Finally, I approached to Airtel Relation Centre, F.C. Road, Pune and queried
about my problem. Service Executive shared with me few aspects:
- Informed me that you got a verification call on 20th August, 2010 at 20:00 hrs.
I have not received/answered call and therefore my outgoing calls are debarred.
And also mentioned that you will be getting verification call once upon a time,
if you didn’t receive in any case, you will not be getting call at second time.
- Disclosure of name and address of person who is registered on my number.
You cannot get back your number, as it has been already registered in the name
of other person.
Try for new number.
Blaming Distributors/Retailers as culprits.
Asked to call at 80000(as I have called earlier)
We are not responsible for your problem and getting registered number in name of yours.
Finally, with lots of discussions and arguments they provided me nodal’s officer email Id
and asked to mail to you about your history and problems, so that I can get any kind of solutions.
While entering in Airtel Relation Centre, I cleared the idea of my problem
and asked to give me an optimal solution. From the above point it is cleared
that a customer can face this kind of problem and is not eligible to claim his/her rights. And also if customer favor by requesting to provide a solution,
which cannot create inconvenience in future, he/she is not entertained.
I am very unhappy with this co. and its service. It seems to be true that
whatever I heard bad reviews in the market are believable. I can only share bad
experience with this co. So I am expecting that my problem should be resolved
as soon as possible. Whatever things I shared is not against the co. but its
service, so hoping best services in future.
I have forwarded my new Airtel no.+91 7709507459 to my friends, relative &
colleagues. A good news- that I am able to receive the incoming calls.
One question for you, if nobody(Retailer, Customer Care Executive,
Distributor & Service Executive) takes responsibility and starts blaming each
other, then what a customer can do? And is he/she use negative/positive word of
mouth publicity, then what these people and co. can do?
Lastly I request to resolve my problem and revert positively.
