Mar 26, 2009 03:54 PM
1522 Views
(Updated Apr 24, 2009 08:08 AM)
I have been a subscriber for Airtel (Maharashtra & Goa) for the past 2yrs.. I am fine with normal mobile phone service.Last month I have subscribed to Blackberry service. It is really disaster from day one. After the service was activated I could not use any of the services for few days as my handset shows "gprs" status.
When contacted they told me it must be "GPRS" in status to use the BB services. They asked me to switch off the device, remove battery and sim card for 1 minute and put them back and start the device. I did that and everything worked well.
In 2 hrs the situation is the same.. handset shows only "gprs".. I called them again.. they told me the same procedures... I was going on removing the sim card and re-booting the device for a few days. I was subscribing to the unlimited services in the highest tariff..
I have realised that it is a waste of money. So I called them and requested them to change tariff to Rs.499/m. They did that within 24hrs.. still I am having the same problem in connectivity... some times while I am accessing gmail or myspace, it shows my data service is not active or check the signal strength..
I am totally dissatisfied with the service.. last month's bill was huge irrespective of the poor services..I am calling 7070 as a daily routine.. executives prompts whatever they have been asked to... service remains bad... I am not sure how the company can overlook such issues after charging so much money from us...Latest!!I am getting unbilled usage alert for over Rs 8500! I keep calling 121 as a routine.. every executive promises that they will get back to me in 48hrs..
Then someone from their retention department calls.. I recite all my problems.. then they say, please give us 48hrs.. we will get back to you with a solution... nothing happens!!Two days back I have subscribed a Vodafone post paid connection. They were more than happy to assist in configuring the phone. No connectivity issues.. it works well. I am paying just Rs 299 in place of Rs 899 Airtel was charging!!
