May 14, 2009 04:50 PM
1787 Views
(Updated May 14, 2009 04:57 PM)
I have been using Airtel from a long time when it was quite new, and trust on me they were one of the best service providers then. But now, they are one of the worst service providers in telecom sector.
Reasons:
*1.Pathetic customer service
Poor Network Coverage
Treating customers as fools.
Initially I was using the prepaid connection of Airtel, and I belive life was much simpler then, but after taking the Postpaid connection some 1.3 yrs back, the nightmare began. I took Airtel under the corporate connection plan. Also took the GPRS connection for which these guys charge like crazy. Took the value added service of Hello Tunes (greet your callers with the music of your choice) for my calls, but to my surprise they never greeted with any other music but the TRING TRING....thrice called up the customer care which were supposed to resolve the issue in 45 min of time and get back to me, but looks like there 45 mins are not yet over even after a months time.( **Although never forgot to charge )
But the biggest nightmare was yet to come. Without prior notification to me Airtel barred my outgoing calls on the grounds of non payment of the bill. When I called up the customer care and informed that the bill was already being payed using net banking transaction, they unbarred the outgoing in 5hrs of time, which they were supposed to do in an hrs time, and that too after 4 continuse calls in every one hr of time.
2 days after this incident , one fine morning my outgoing was barred again. When I called up the customer care they informed they have not yet recieved my payment due to the up gradation in their system( Only excuse which they have to all the problems) which is again my fault!!!
After 2 continues calls and loads of arguments they unbarred my outgoing calls. Looks like these guys want their customer to be at their mercy even for making calls now.
Talking about the network, I always had a network problem in my phone, even after having an Airtel Tower not even more than 500 mts from my place. Please do not take an Airtel connection and that too a postpaid one, it will just make your life more difficult!!!! Can anyone suggest me on any other service provider with plan which is pocket friendly for STD calls?
