Airtel Customer Care. Review on Airtel Mobile Operator

This is to inform you that I am an Airtel customer for many years.I have been facing a network problem when I call up some ISD numbers for the past 2 weeks.I have reported the same to the network department.They had promised that they would look into the issue and would resolve it.The problem was that when I call up some ISD numbers I hear the ringing tone as usual but when I look at my phone I am already charged where I hear the ringing.This happens not always randomly, Some time its perfectly alright.I have tried the same numbers from MTNL and Sify phone, there are no issue.

This was happening since last 2 months, last month Airtel told me that they are checking the same and mean while they would waive all the calls to those number which were 30 seconds or less until they resolve the issue.i was assured a resolution at an early date. This month I had written an email to you about the issue detail but I haven't received any reply for you.Yesterday 30th Aug 2007, i have received a call from them stating that their are no issue with Airtel network, and its with the ISD numbers and they will not be able to help further.And I am request to pay for the complete bill, which I think is unfair.And today I received the call from Sweta, network department that the issue is now resolved.I have not face the network issue for the last 2 days.It could be that your department has resolved the issue, but I am not sure if the problem would re-occur.

I would request you to please confirm if the issue has been rectified from your end.And also I would like to know Why should I be paying for the calls that were not connected to the number, should I be paying for hearing the ring tone.Airtel should have informed me if they were not able to resolve the issue earlier so that I could have opted not to use my airtel phone to those numbers.i would request you to waive off the charges for last month bills and calls to the particular number which is less that 30 sec up till yesterday.Further I will not be making the calls to those ISD number from my airtel mobile I would rather use MTNL or sify for the same. I would request you to please intervene the whole issue and do the needful at an early date.   Thank you   regards   Binoy Jude   9810631369.

Guys , This is just a copy of one of letter I have written to Airel Help desk and nodal office..there are many problems I have come across this year( problem with hello tunes, connectivity issue and each time bad customer care and bad service)....The worse customer care I have even been thru.I think its better to say GOOD BYE TO AIRTEL!!! its been 7 yrs with Airtel time to swicth providers...any idea which one?? may be matrix!!! hozzaa that any ideas???