Jul 17, 2016 05:48 PM
1416 Views
I have been trying to port my Airtel number from Rajasthan since 20 days in Karnataka. None of the Airtel stores have Prepaid MNP sim cards – while they are available at retail stores(from where I finally managed to get one).
They said it would take 7 days for the activation. I took the sim card on 23-01-2016 and till today(04-02-2016) I am unable to make an outgoing call from my ported number.
Had to contact the customer care three times before the number was ported. Each time the customer care executive says wait for 24 hours. Finally today morning the sim got activated. Did the verification call. Recharged it with Rs.300. And still unable to make a call. After talking to 5 or 6 customer care executives( half of which don’t speak any other language other than kannada, and been asked to swich off and on my phone, use another device etc. one person said I need to get the first recharge done from a retail store. Did that, and still no outgoing facility. each call is disconnected with the message “Your service has been barred due to low balance” – I had 300 rs in my main balance though.
Then again after 3 calls to to 198 – one person said for MNP sims, another two days after verification for activation of outgoing facility!
This is the height of irresponsibility and extremely poor service.
I have been an Airtel customer for the past 10 years and have used the service in Andhra Pradesh, Telangana and Rajasthan so far without any problem. The Karnataka Airtel Services better be improved, losing customers is a sure shot otherwise.
The least Airtel should do is give information via SMS and not waste time(3 hrs of mine) for lack of information.
Wonder when I can make a call!
