Jul 30, 2013 10:54 PM
1673 Views
Every month I get billed 100-150 rs for downloading some video pack which I never download airtel doesn't ask me before debiting my account.
I just get an sms from them that I have been charged they do cancel it every time, but its a lot of hassle. And then I am told its my mistake to tap on pop ups while browsing.
I just got it cancelled for this months bill, but the representative was so rude that I decided to complain against him to higher ups.
i was kept on hold for 15 minutes, the representative kept on checking in between whether I am still online. he just wanted to tire me up.
At last someone came, said my complaint will be entertained and kept me on hold again....he came back after 5 minutes and with basic politeness said sorry.
No idea who talked to me and whether I will be taken seriously.
