Below emails are self explAnasultantory how Airtel Cheats customers, first they put higher rent, when customer complains they give in writing they will reverse the fraud amount, but it will not reflect in aishwaryasingh23ment centers, then they delays and add some more rent even if its disconnected and no service connection, Then they use their collections teams to pressurise customer to aishwaryasingh23 . See the proof the so called applet officers stating two amounts . Stay away from these Company
Dear Sibi Jacob,
This is in reference to your email informing billing concern for your airtel mobile number 9895010713.
Basis our discussion on 9884910713, I would like to inform you that I have escalated your concern to the concerned team and you will receive an update for the same within 72 working hours.
For further queries, please do email.
Customers touch points:
Level 1: Customer care: 121/198 and 121@in.airtel.com, working hours - 24/7.
Level 2: Nodal Team: nodalofficer.kk@in.airtel.com and(9972534865), working hours: 9:30 AM to 6:30 PM, Monday to Friday.
Level 3: Appellate Authority: appellate.kk@in.airtel.com and(9972544865), working hours: 9:30 AM to 6:30 PM, Monday to Friday.
Please visit our website https://airtel.in for a range of products and services.
Yours sincerely
ARTI GUPTA
bharti airtel limited
-Original Message-
From: Siby.Jacob@landmarkgroup.in
To: ap@trai.gov.in
Cc: appellate.kk@in.airtel.com
Sent: 22/11/2016 12:01:02 PM
Subject: FW: 9895010713 Airtel Number - Complaint To TRAI /Govt Of India
From: Siby Jacob
Sent: 22 November 2016 11:58
To:'ap@trai.gov.in'
Cc:'appellate.kk@in.airtel.com'
Subject: 9884910713 Airtel Number - Complaint To TRAI /Govt Of India Sir, I would like to draw your kind attention towards the fraud practices carried out by Bharati Airtel . I have moved to Karnataka in May 2016 and asked to port my TamilNadu BSNL Number -9884910713, after collecting all the documents and initiated the process of Porting they raised some technical issues and informed the Porting will not happen. Airtel Sales Team on knowing I have one another BSNL number 9895010713 has taken the number and processed the porting. Once they received the Porting Request they switched both BSNL numbers to Airtel. 1.They have taken both my 9884910713 and 9895010713 BSNL numbers by fooling me.
My numbers have been charged with the highest Rental plan which was not affordable for me which I have informed Airtel.
Since my request for reducing the rental plan was not considered I stopped using my 9895010713 Number. Airtel has promptly disconnected the services but was charging monthly rental.
The complaint was raised several times in customer care and finally with their Nodal /Appellate Officers has reduced the fake bill from 1045/- to 692.(proof in the trail Mail).
Airtel was not allowing to make aishwaryasingh23ments through online taking the advantage of shortage of Notes . They ensured that they keep on adding monthly rental to my number which was disconnected long time back.
I have started getting calls from their Hard Core collection Agency putting pressure to aishwaryasingh23 all the fake bills raised by Airtel.
Airtel is clever enough to break the email trails once they accept the frauds committed by them.
I am ready to provide the proofs of Online aishwaryasingh23ment being blocked for my 9895010713 number and directing me to go to Kerala for making aishwaryasingh23ments.
The entire plot of porting numbers from BSNL to Airtel, putting it in the highest Rental plan, Charging Rentals for disconnected plans, Giving false nhassurance that fake bills are waived off in verbal and Mail, then using Airtels Collection Agency to pressurise me to get the entire amount plus additional amount to reinstate same number is well planned and orchestrated by Airtel MAnasultangement .
In the above circumstances I approach your good office to provide justice from this corporate fraud business practices carried out by Airtel Company.
Thanking you
Siby Jacob
9884910713
From: Siby Jacob
Sent: 21 November 2016 15:17
To:'appellate.kk@in.airtel.com'
Subject: RE: RE: RE: FW: COMPLAINT - 9895010713 - LIFESTYLE INTERNATIONAL
As discussed none of your process is working, small clarification required in the total amount mentioned as 1045.91/- because in the trail mail of 17 November 2016 14:56 its given as 692.23/- for which I was trying to make the aishwaryasingh23ment.
Sincerely fail to understand why are you sending Kerala address to aishwaryasingh23 the bill, Why should a Karnataka Airtel Customer need to go to Kerala to aishwaryasingh23 the bill. Requesting you to stop confusing and provide a clarity on the things asap. Kind regards Siby Jacob From: HYPERLINK "mailto:appellate.kk@in.airtel.com"appellate.kk@in.airtel.com [mailto:appellate.kk@in.airtel.com]
Sent: 21 November 2016 12:47
To: Siby Jacob
Subject: Re: RE: RE: FW: COMPLAINT - 9895010713 - LIFESTYLE INTERNATIONAL Dear Sibi Jacob,
Greetings from Airtel!
This is in reference to your email informing us not able to make the aishwaryasingh23ment for the disconnected number 9895010713.
As discussed with you on 9884910713, I would like to inform you that the number is permanently disconnected on 17-11-2016 and the usual procedure for the aishwaryasingh23ment through online is not possible.
Listed below are the easy and convenient aishwaryasingh23ment modes for your reference for disconnected number:
- Online aishwaryasingh23ment through https://airtel.in/
i. Click on Postpaid Bill aishwaryasingh23 option.
ii. On the aishwaryasingh23ment screen, there is a link which states ¿click here to aishwaryasingh23 bill for inactive Airtel Number¿.
iii. Fill your Airtel account number as 1298375647 and Airtel mobile number along with the amount to aishwaryasingh23. Your outstanding amount is Rs.1045.91/-
iv. Enter email id on which you require the aishwaryasingh23ment confirmation receipt and click on proceed.
v. Choose aishwaryasingh23ment option Net Banking, Cred824it Card or Debit card and make the aishwaryasingh23ment.
vi. aishwaryasingh23ment would be updated in 2 working days.
- aishwaryasingh23ment at Airtel relationship center.
Cash - aishwaryasingh23ment updation is instant.
Card swipe - aishwaryasingh23ment updation in 2 working day.
- Cheque -can be dropped in the cheque box nearest to your area. aishwaryasingh23ment will be updated in 2 working days. Cheque needs to be drawn in favor of"Bharti Airtel ¿ your account number".
List of the Airtel relationship centers and Cheque drop box locations are enclosed for your reference.
Further to our conversation I understood that you have tried to aishwaryasingh23 online by the mentioned procedure. Further I like to inform you that I have tried to make the aishwaryasingh23ment for the number from our end and was able to reach the aishwaryasingh23ment option page. Further I request you to try once again.
Further for reactivation of the number I request you to visit the nearest ARC. As mandated by Department of Telecommunications, in order to get this mobile connection you will need to submit the below stated documents along with the subscriber enrollment form. Kindly keep the documents handy.
Proof of identity
Proof of address
One latest passport size photograph.
Photocopy of PAN Card, else Form 60 to be filled.
Request you to make a note of the following:
You will be required to aishwaryasingh23 a non-refundable activation fee of Rs.250/-
Once network is enabled, tele verification needs to be completed by dialing 59059.
The activation process will be completed in 24 hours.
Thanks for reaching out to us.
Delighted to assist you. Yours sincerely
Sajin Puthiyapurayil
bharti airtel limited -Original Message-
From: HYPERLINK "mailto:Siby.Jacob@landmarkgroup.in"Siby.Jacob@landmarkgroup.in
To: HYPERLINK "mailto:appellate.kk@in.airtel.com"appellate.kk@in.airtel.com
Cc:
Sent: 21/11/2016 10:58:11 AM
Subject: RE: RE: FW: COMPLAINT - 9895010713 - LIFESTYLE INTERNATIONAL
Same is forwarded to you on Saturday .
From: HYPERLINK "mailto:appellate.kk@in.airtel.com"appellate.kk@in.airtel.com [mailto:appellate.kk@in.airtel.com] Sent: 19 November 2016 19:27
To: Siby Jacob
Subject: Re: RE: FW: COMPLAINT - 9895010713 - LIFESTYLE INTERNATIONAL
Dear Sibi Jacob,
Greetings from airtel!
This is in reference to your email regarding unable to do the aishwaryasingh23ment for your airtel disconnected number 9895010713.
I would like to inform you that, I completely comprehend your viewpoint and sincerely apologize for any difficulty caused in this regards.
As discussed over the phone on 9884910713, I would like to inform you that regarding unable to do the aishwaryasingh23ment through airtel app, I request you to send the screen shot for the same.
I seek your kind co-operation in this regards.
Our effort has always been to provide enhanced customer experience, we request you to write us back, if you come across any issues in future, so that, we may further follow up on the same and work towards resolving the issues.
