Nov 27, 2009 02:08 AM
2823 Views
(Updated Dec 05, 2009 04:01 AM)
Airtel's Rs 99 GPRS plan for prepaid users offers 100 MB usage in daytime and 2 GB free usage at night (12 am to 8 am). That free 2 GB from 12 to 8 am sounds nice except that it's not. Some random amount keeps getting charged -- 1. the amount is not proportionate to your usage. 2. sometimes they charge, sometimes they don't. Out of every Rs 99 recharge more than Rs 70 is charged for usage during this 'free' night-time!
I tried their customer care number. It is nothing more than IVR. And IVR does not list an option to report any issue. Press 9 to talk to an executive and they'll ask you to sms airtel to 121. The sms of course leads you through the same version of IVR again.
Emails too quietly disappear into the Airtel blackhole -- forget a response, there's not even an acknowledgement of receiving any email.
Tried escalating the issue to their nodal officer. Another blackhole.
Instead of wasting time and money in getting the issues resolved, it's a lot cheaper to simply stop using the sim card once your talktime expires.
I regret moving from Vodafone to Airtel. At least in Vodafone, if you have a problem, you can report it, get prompt response and get it resolved too. Big regret!
