Nov 18, 2009 10:30 AM
2489 Views
Airtel customer care is pathetic. I had a postpaid corporate connection in Pune. I got transfered to Bangalore hence I had to close the Pune connection. I made the pending amount payment and mailed to customer care 121@airtelindia.com as instructed by the person in the Airtell office (i was told that closure request are accepted only online).
They finally closed the number after one month and I was charged for that month also. Even after deducting those charges they have not yet returned my deposite amount. I have followed up with them with more than 10 reminders and every time I got the answer that cheque will be sent to my address in 15 days. I have given them my address twice, sent repeated reminders but nothing worked out. I have even escalted the case to the nodal officers(2), which was escaltion point as per thier website.
But I guess the entire Airtell team is in deep sleep. Its almost 9 months and I have not received my deposite (may be this is new way of raising money). I was a loyal customer of Airtel and was using airtel for about 5 years and never defaulted for the bill payment. I am extremely upset with Airtell and would never buy or suggest airtel to any one. Total pathetic customer care and sick service. Hope they wake up soon before its too late.
