Jun 10, 2011 01:44 PM
2303 Views
(Updated Jun 10, 2011 01:47 PM)
I am not writing this to evaluate the quality of Airtel Digital TV, but to tell fellow readers how irresponsible
Airtel Digital TV with regard to a complaint.
I have not bought any Airtel DTH either in my name or somebody else's name nor given my airtel mobile number to their customer services. But I very frequently get SMSs from Airtel Digital TV customer service usually pointing out that the validity of the connection is about to expire and urging me to recharge it.
Knowing fully well that there might have been some slip while entering a customer's mobile number in to the details of a DTH subscriber, I called up their customer services and informed them to correct the mistake as I do not have any DTH subscription. But, Airtel wanted me to send an e mail to them so that they can correct the mistake. But alas, even after three months of sending that e m ail to their customer service, the flow of SMS has not stopped.
The TV account number they are referring to is 3004386115.
I hope reading this, Airtel would take corrective action to delete my mobile number from the records of above digital TV connection. The last SMS was on 24.5.2011 at 0642 pm.
