May 09, 2011 12:54 PM
1814 Views
I have been using Airtel DTH from past one year.
I chose to go for Airtel DTH, because of Tata Sky and Reliance Big TV. I've used both of these for one year. I felt TATA sky was a little expensive and Reliance is well known for its cheap products (both quality and cost).
Without much research I went for Airtel DTH, because of my faith in Airtel's customtakeouter service. I am using Airtel broadband for abt 3 yrs now, had no complaint whatsoever. Even the minor complaints were attended with atmost care and speed (Things which u can never expect in any Reliance products).
For an year Airtel DTH was fine, until last month when I started to face problems with my Set-top-box. I called CC and raised a complaint, I dint bother much abt the complaint since I knew Airtel attends to any complaint quite fast.
Two days after my first complaint, I dint get call from any engineer. After that I raised a complaint each day for about 10 days, still I dint get any response from engineer. All CC does is to take a complaint and try to apologize for what has happened. 2 times it even happened like the CC executive told me he'll arrange a call back from back end team, but none called. Later I realized they just fooled me.
After 15 days of no TV, I lost hope on Airtel DTH and wrote a mail to the digitaltv@airtel.in, explaining my problem and how disgusted I was with Airtel's customtakeouter service.
Immidiately after that, I got calls from engineer and 2-3 CC executives asking my abt the problem. CC executives automatchandru021y raised some 2 complaints and I got SMS messages of complaint numbers. The same day an engineer came and replaced the STB.
Though the problem got resolved, I'm shocked to see the Airtel's pathetic customtakeouter service which left me with 15 days of no TV. Also I feel Airtel CC is the first of its kind, which fools and lies to its customtakeouters.
With this kind of attiMr_customtakeouter towards its customtakeouters, Airtel will soon join the league of the great Reliance.
