Oct 26, 2011 01:57 PM
2553 Views
I am using Airtel broadband from last 4 years. From last 4 years I have seen this company deteriorating day by day from being an excellent company to a very mediocre one . I think the call center services are out sourced .
So if you call for some help, the people attending are not able to speak properly , you can actually hear people shouting and laughing in the background and they have no access to the back-end staff .
So basically they just tell you the same information what you can see with the service request number in the website
Recently I have shifted from Banashankari to Singasandra . So I called Airtel for a relocation request on 22 OCT 2011 . They very promptly gave me a service request no and with a promise they it will be done in 72 hours . Next sequence of events made me wonder whether I am staying in Bangalore or some remote location
Till 24th OCT evening there was absolutely no call from Airtel . So finally I called them up and after telling the whole issue they said "they will comeback shortly" .
Again till 25th Oct afternoon there was absolutely no call from Airtel . So finally I called them up and after telling the whole issue they said "they will comeback shortly" .
On 26th OCT afternoon I called up again . Once customer-care representative told that the connection is not feasible as there is no space in the DC box(not sure what is a DC box) . But they never bother to call me and inform about the same . This actually came as a surprise as, in my new apartment (GR Shreenivas phase-2 , Singasandra) only Airtel BroadBand is allowed . In fact Airtel people were going door to door distributing pamphlets .
So clearly there is no co-ordination between teams .
So I called again . This time the customer-care representative told that everything is fine .The status is still open and "Feasible" and "they will comeback shortly" .
Shocked and Confused I called up again and this time ask them to connect to one of the managers . After keeping me on hold for 15 minutes , One lady came online and repeated the same story saying connection is not feasible . She was rude, harsh and not even bothered if connection remains or not . When I told that Only Airtel connection allowed and this is some mistake , She said she has updated my request and "they will comeback shortly" but this time after 72 hours only .
So I am still waiting and wondering how the best telephone company in India is harassing customers .
All the best Airtel , do not know how you will survive with the bunch of jokers in the Help Desk .
